2006-09-05 18:22:31 · 21 answers · asked by Kriz 1 in Education & Reference ➔ Teaching
Tips when "Answering" the telephone call
2006-09-05 18:24:48 · answer #1 · answered by zebo007 3 · 0⤊ 0⤋
Along with the info from this site Ive added some of my own experiences.
1. Answer the phone promptly. Have memo forms and a pencil handy. Also be aware of rings, earrings or other jewelry that may click or make noises on the phone.
2. Dont shout. Use a smooth pleasing voice. (Put a smile in your voice.)
3. Answer the phone at home by saying “hello.” Answer a business phone by stating the name of the business, then state your name. “Dr. Coleman’s office. This is John. How may I help you?”
4. Listen carefully to the caller. Ask politely to repeat the number or name if you dont understand it the first time. Repeat back the information to make sure you recorded it correctly.
5. Find the person the caller wants, direct the call to voice mail or take a message. (Use a memo form.)
6. Say “Goodbye, and thank you for calling XXX company” and wait for the caller to hang up the phone before you hang up your receiver. Dont Slam down the phone.
Also..Familiarize yourself with transferring the phones, putting people on hold, transferring to voice mail ect. Have someone call you so you can practice.
Always have paper and pencil ready...nothing is more unprofessional than to say "hold on Im looking for pencil, paper..ect"
Remember YOU are the representative of the company you are working for...you are the "front line" Have a "Happy to be here" attitude!!!
Hope this helps!!!
2006-09-06 01:44:12 · answer #2 · answered by luvyureyze 3 · 0⤊ 0⤋
Answering the telephone depends on the situation.
Obviously, if someone is answering the phone at a place of business, or other professional organization, then that person needs to follow the phone policies of that organization.
If you are answering your personal phone, like a cell phone, for which you are the only user, it is acceptable to use casual greetings.
If you are answering a phone which is used by several people, including adults and their dependents, the the phone should be answered in a manner to clearly let the caller know the name used by all the members of the household (i.e. "Smith household."), to inform the caller that they have called the correct number.
2006-09-06 01:31:25 · answer #3 · answered by Jim T 6 · 0⤊ 0⤋
Wish the caller a good day as per local customs.
If it is a business phone take the name of your firm/company otherwise introduce yourself taking your name followed by, "May I help You?"
In case it is a residential number just wish the caller a good day and ask him/her the purpose of call unless you have recognized the voice.
If the voice is easily recognized, talk intimately in a more frank and free manner depending upon your relationship with the caller.
2006-09-06 02:26:26 · answer #4 · answered by Saadi 5 · 0⤊ 0⤋
Hello
2006-09-06 01:24:48 · answer #5 · answered by Deerrunner 6 · 0⤊ 0⤋
Hello. Else a answering machine can help
2006-09-06 01:25:38 · answer #6 · answered by happie_julie 2 · 0⤊ 0⤋
No gum or candy in your mouth. And always smile. Learned this in and office procedures class. I'm not sure I would want to set and smile all day while answering phones though: )
2006-09-06 01:25:33 · answer #7 · answered by sweet.pjs1 5 · 0⤊ 1⤋
Smile! Then pick up the phone and say hello, and the person on the other end will hear the smile in your voice!
2006-09-06 01:31:00 · answer #8 · answered by Anonymous · 0⤊ 1⤋
Alexander Graham Bell said the only civilised way to answer the phone was by saying "Ahoy!" No one listened to him, and he invented it
2006-09-06 01:29:42 · answer #9 · answered by Theresa 4 · 1⤊ 0⤋
always answer the phone positively! people can hear in your voice if your not happy. and you only ever get one chance to make a good impression!
2006-09-06 01:29:58 · answer #10 · answered by marynew 3 · 0⤊ 0⤋