tips on how to stop shrink happening at your store?

Question

shrink reduction tips

Answer 1

1. Making eye contact with every person who walks in the door. This makes the person know that you could identify them in a line-up later. This is done through EXCELLENT CUSTOMER SERVICE.

2. Keep your cashwrap clear of clutter. Mdse. accidentally gets shoved in bags when staff are busy, especially if one is ringing and the other is bagging and neither is watching what the other is doing.

3. Shipping and Receiving:
A) Review all invoices
B) Spot check stock clerks' counts from time to time
C) Follow up on all shortages and overages until they are done.
D) Return mdse. is ticketed the way it was returned to inventory
E) Make sure all packages going out are double checked before taped up. Require two signatures on the packing slip

4. Use clear trash bags. Staff can stash the trash and then pick it up at night after the stores are closed.

5. All refunds need to be signed by a manager on duty, double checking for accuracy, including customer name and phone #.
A) Then periodically call your return customers and ask how their return was handled. You might learn that staff are creating fake returns and there is no mdse. or Sally Smith living at 111 Five-finger lane. Staff is more than happy to credit their own Credit cards and then you look like you should have two of something when you only have one.

6. Keep your store straight and orderly so you are aware, at-a-glance if something (Like a high ticket item) is suddenly out of place.

7. Reverse every other hanger on items hanging by the door. One hanger to the left, the other to the right, this way a person can't just snatch a whole arm of clothes and run off with them.

8. Keep fitting rooms (If you have them) clean and service the customer while they are in there. Running clothes back and forth. BE INVOLVED in the transaction from start to finish.

9. Have a "THINK-SHRINK" contest in the store. Get your staff involved. For every SHRINK FOUND and RECOVERED; ex: incorrect ticketing, missing item in shipment, inventory accidentally fell in trash, Invoice incorrectly marked, UPS shipment not addressed properly, shoplifter caught... Your employee can fill out a SHRINK CERTIFICATE that has areas to describe the shrinkage prevented, how they prevented it and the $$ value saved.

All certificates can be entered into a monthly drawing and obviously the staff member with the most certificates has better odds at being drawn and they win a prize. (Dollar amount allotted by corporate, or you can even use your own money if being in line with your shrink plan will earn you a lofty bonus. :)

Then you can also add up the $$ saved by each person each month and post it on a board in your employee area. The person who saves the most money each month, regardless if they are drawn, will also receive a reward of some kind.

Then have an end of year reward for the employee who saves the most money for the entire year.

This really gets the staff looking closely at your business and they become the eyes in the back of your head when you empower them this way. Good luck!

Those are just a few of the ideas that came to me.

Answer 2

keep expensive items nearby you and your staff, prefereble behind the counter, inside a glass counter, or lock. Have people always upfront and let employees know not to talk among themselves when customers are inside your buisness. Keep cameras on expensive items, and where you notice items are being stolen. Make sure your people "help" (follow around) your customers. And if things get too weird such as a guy looking at your store for over an hour at your items with sunglasses when it is already dark, just call the cops and make that sugestion (that happened to me in my last job where i noticed that but i didn't call cops and this guy robbed the store, with a gun).

Answer 3

If you can identify frequently stolen items, put them in front near the registers where cashiers can keep an eye on them.

There are electronic devices that can be put in or on the product, but that gets time-consuming and expensive.

I assume you're not talking about perishables. If you are, then you need to adjust your buying so that few go out of code.

Answer 4

Calories in vs calories out. Let's say you was losing 2 lbs a week in your diet... Well you can now eat 7000 calories more without gaining weight which means around 1250 grams of chocolate by week.

Answer 5

thats hard to do....the easiest thing to do is make sure someone is on the floor assisting customers as much as possible. asking them questions because if someone is going to steal something, they wil be annoyed by someone being so nosey. i know thats hard in some situations to have someone constantly with the customers, but thats the one thing that will def. help.

Answer 6

What is "shrink" in a store context?