No charge for Tech support of your products.
Don't add the tech support cost to the selling price either.
You should support your products as a matter of course.'
2006-09-05 12:20:48
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answer #1
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answered by Bluealt 7
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Depends upon a few factors -- price-point for one. How much is the overall package? How much do you want to add-on for support? Survey the industry and niche market to see if it looks like a good value to the consumer. Look at your bottom line. Do you intend to profit from the support services or from the product itself? Now, about the product's useability, if it is technically complex and a person of average intelligence cannot figure it out -- it may be mean-spirited to make people pay for the support. (But, I'm a softie) Further, people will shy away from using your product if it is too prohibitively difficult to use or too much to pay for help in using.
What about a scaled support plan? Say, the product's price is $X and some of that price includes 3 months free support. Then, if you would like to offer support packages where you charge some amounts for 3 more months, 6 months, 12, etc.
2006-09-05 19:30:02
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answer #2
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answered by Shibi 6
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I have never come accross tech support where I was charged. As a consumer, I would take this (charged tech support) as TACKY and CHEAP! Its like paying to take a wiz in a department store. If you have a rather large customer base on this product, you could consider contracting out a tech support company. I am agitated as a consumer by foreign tech support because they are hard to understand and we need the jobs here in America. Is it so hard to pay 25 college students 10 bucks an hour? So, back to the point...NO FEE ON THE SUPPORT!
2006-09-05 19:36:28
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answer #3
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answered by tigerbaby99 3
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Personally I've always thought that technical support should be a service you purchase separately. Some people need a lot of support so a person that has the ability to sort out their own technical issues shouldn't have to pay for something they'll never use.
2006-09-05 19:22:45
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answer #4
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answered by Anonymous
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Perhaps it should be part of your operating costs, so it should be figured in as an expense and added to the cost of your product...
If your documentation is not good enough, you should consider hiring another company to write your documentation for you.
2006-09-05 19:20:32
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answer #5
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answered by ♥Tom♥ 6
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