2006-09-05 11:03:33 · 5 answers · asked by Max D 1 in Computers & Internet ➔ Computer Networking
!st line the twonk on the end of the phone who can tell you the basics and log a call (or alternatively fobb you off with some cack you dont understand but are too embaressed to tell them,)
2nd line specialist teams that deal with the same subject matter all day long and are normally bored stiff by the issue. They are the guys with the day to day responsibily of keeping the system running or get shouted at by their managers
3rd line either the Geeks that designed the system and now all their hair brained ideas where it should work like this (but in reality doesnt) come back to haunt them. Oruntil they pass the crap design to some poor sap cause they have gone off to another job...... OR the consultants from the reseller/manufacturer who have to explain that the salesman was not telling the truth when he said it did all those usefull things you were after. But no you cant have your money back and you'll have to make the best of it. PS the sales man has spent the bonus money on teeth whitening after misselling the product to your manager. Who wont take the issue further since there is a good chance that his boss will realise he doesnt know what he is doing.
You get the idea ....... seriously in 99 % of the jobs advertised if you dont know what 3rd line is then your not gonna get the job anyhow
2006-09-06 08:52:37 · answer #1 · answered by happysurferuk 2 · 0⤊ 0⤋
1st line is usually telephone
2nd line is usually the internal IT staff visiting the user / problem
3rd line is usually an external support organisation
however.... it depends on which company you speak to and what their interpretation of support levels are :(
2006-09-06 04:16:06 · answer #2 · answered by jarrajackie 3 · 0⤊ 0⤋
usually have personal hygiene probs, have skanky teeth and drink full fat Coke (R).
1st line usually Helpdesk or Call Centre
2nd Line usually deskside support (i.e. 'customer focussed warm body' who deals with broad range of generalist issues)
3rd line usually technical experts who deal with specialist issues (from a spaceship)
2006-09-05 18:05:54 · answer #3 · answered by Mark R 2 · 0⤊ 0⤋
third line support is not the best u need a directive support, i work in it and help companies with customers with problems, I'm second line, so third i presume is automated help xxx DIY BASICALLY
2006-09-05 18:10:46 · answer #4 · answered by Anonymous · 0⤊ 0⤋
no idea.... they still ask if you if you have tried a reboot
2006-09-05 18:07:17 · answer #5 · answered by Suz 3 · 0⤊ 0⤋