2006-09-04 05:29:32 · 13 answers · asked by thickness51584 1 in Computers & Internet ➔ Other - Computers
You may have a brand new virus that they don't have cure for yet.
Contact your Anti-Virus company and let them know that you have a new virus. They will send you a program that will allow them to see what the virus is doing. The program will create a log that you will need to send back to them. It basically shows the processes running and a snapshot of your registry. They will then evaluate the log and publish a fix to the new virus, which hopefully you can download.
2006-09-04 05:35:05 · answer #1 · answered by Skepticalist 5 · 0⤊ 0⤋
I also had trojan, and a few other nasties. I was put onto a Virus, and bad attachment removal. It's called Ewido.com. It will remove from your system all that is no good, never to be retreived. Then I was told it would be a good idea to run on your system 2-3 anti virus free systems, just to keep each other honest so to speak. I'm running AVG Free, also Spybot and another called Windows Defender. Both also free. Tried a product called Errorsafe (paid for)but get heaps of pop-up attachments that after every internet usage there's 5-6 cookies in it's file. But there's lot's on the net for free, some to download to keep some just to remove the bugs from your system, and you just return when you need to. Hope the info helps. If all fails them i guess you'll need to take it somebody to fix. Cheers.
2006-09-04 12:44:28 · answer #2 · answered by Ms CMP5260 3 · 0⤊ 0⤋
are you able to quarantine the virus? Did you update your virus tools? Some companies allow you to try their virus tools on a trial basis. You may be able to do something with it that way! If not you will have to wipe the drive clean and start over installing your software. Good Luck!
2006-09-04 12:38:30 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Keep your Anti-Virus program up to date by downloading virus definitions.
If your virus is a serious threat and the Antivirus Program detects it but can't get rid of it, go to Norton website and get the specific removal tool for that exact virus.
http://www.symantec.com/home_homeoffice/security_response/removaltools.jsp
2006-09-04 12:41:42 · answer #4 · answered by kevinrtx 5 · 0⤊ 0⤋
The best is a freeware called fixwareout. Just google that and you will find a place to download it. It's the only thing that got rid of a trojan horse for me
2006-09-04 12:33:34 · answer #5 · answered by Anonymous · 0⤊ 0⤋
Have you updated your protection lately? If you have and it still doesn't work, call the company. Certain virus protection programs are better than others. I like Norton and McAfee.
2006-09-04 12:31:40 · answer #6 · answered by Anonymous · 0⤊ 0⤋
Have you tried installing Spybot 'search&destroy'? I got a free download from P.C. Advisor. It's got Zone Alarm 6.0 on as well Send me an email 'n' will arrange to send it through 4U.
2006-09-04 12:39:14 · answer #7 · answered by andrew416285 2 · 0⤊ 0⤋
First write down what the virus is. then check to see if you have all your updates. Then try to get a better antivires program. and try that.
2006-09-04 12:34:47 · answer #8 · answered by RIchard H 3 · 0⤊ 0⤋
Go to this site and you'll get help there. Go into the cyber safety forum.
http://www.cybertechhelp.com/forums/
2006-09-04 12:42:03 · answer #9 · answered by Linds 7 · 0⤊ 0⤋
I'd suggest McAfee. If you can't get rid of it you are in trouble.
2006-09-04 12:32:16 · answer #10 · answered by Clemson 3 · 0⤊ 0⤋