The food was a mixture of pre-packaged food, and fresh food. I have not broken a glass recently, and did not use any tools or pans which have not been cleaned recently. I cannot explain where the broken glass has come from except that it was in some of the pre-prepared food. What should I do?
2006-09-04 04:31:33 · 14 answers · asked by James 6 in Dining Out ➔ Other - Dining Out
If prepackaged food manufacturers use no glass, then the glass could only have come from an onion or from some of the crockery I was using. As I cannot find any broken glass anywhere, it must have been from the onion. It just seems very unlikely that it was from an onion, and so I must conclude that the glass did indeed come from the pre-packaged food. As I cannot prove this, I am unlikely to pursue it, but I expect I will become very wary of pre-packed foods particularly from M&S and Tilda boil in the bag rice.
2006-09-04 04:50:57 · update #1
don't eat it
and next time watch very closely what you cook if this were a restaurant the preparer is ultimately responsible you are supposed to catch glass before serving it
2006-09-04 05:11:45 · answer #1 · answered by worldstiti 7 · 0⤊ 0⤋
From a legal perspective you have two options. Firstly you may pursue the supplier that is the supermarket where you bought the pre preapred food for you. To do this you will need to bag the food up into some kind of container and take it to the super market's customer services desk.
Your other option is to contact the manufacturer whose details will be on the box or pack the pre prepared food came in.
As to what happens next is up to you. You can either be fobbed off with a few free food vouchers, or if you push perhaps some money. Your other option is a full investigation to how the glass got there with a full letter of aplogy.
What you won't get is any massive amounts of compensation as your only losses are the food you're throwing away and the electricty or gas you used to cook it with. It's very unlikley you'd get any damage to feelings for the shock of your finding.
2006-09-04 11:39:49 · answer #2 · answered by Lesbecky 2 · 1⤊ 0⤋
You are probably right to assume that the glass came from the pre-packaged food that you were preparing, and there are a number of ways in which this could have happened. In the first instance you should return the food to where you purchased it, or direct to the manufacturer. Before doing so however, you should remove a sample from the packaging together with some of the glass that you allege to be in it. In doing so you will preserve a small amount of evidence and a control sample of the glass. You should ensure as far as possible that you do nothing to further contaminate the food and you should also keep your smaple airtight - you may wish to pass your sample onto your local environmental health department.
Any retailer or manufacturer of respectability should take the matter seriously and investogate. It would be possible for the manufacturer to forensically test the sample returned to them in order to ascertain whether the glass came from them or not. They should then either admit liability and compensate you suitably or deny that the glass originated from them.
In the event of a denial you can this consider whether or not it is worth taking the matter further (using the sample you have taken yourself). The next step may well be to consider legal action - but in view of the lack of damage you actually seem to have suffered this may be drastic.
Both manufacturers and retailers of such products have a duty to you in law for such situations, know as the "neighbour" principle and in view of this it is both right for and fair to them that you bring the matter to their attention.
Sorry its a long-winded answer but there we have it!
2006-09-04 14:36:12 · answer #3 · answered by ian p 1 · 0⤊ 0⤋
Was it in the pre-packaged food or the fresh food? If it was in the prepackaged food, contact the company directly who packaged it.
2006-09-04 11:40:05 · answer #4 · answered by Cinnamon 6 · 0⤊ 0⤋
I would get in contact with whichever shop you bought it from, or the supplier. Usually, pre-packaged food has a telephone number on the side of it for customers who have problems such as yours.
Get in contact straight away!
2006-09-04 11:37:53 · answer #5 · answered by james_armian 1 · 0⤊ 0⤋
keep the food and contact the manufactor str8 away not the retail outlet unless its an own brand ie asda tesco etc on back of the food container shoud be an adress or phone number
2006-09-04 11:37:27 · answer #6 · answered by Anonymous · 1⤊ 0⤋
if you know where it came from id get in touch with the shop you bought it from or the supplier if theres a number on the packet and let them deal with it....they run tests on the glass and can tell if it came from there supply or not
2006-09-04 11:39:13 · answer #7 · answered by vikki w 4 · 0⤊ 0⤋
Throw it away and get on with life.
pre-preapred food plants don't use glass for thi svery reason, they use stainless steel for food contact surfaces.
2006-09-04 11:39:22 · answer #8 · answered by Michael H 7 · 1⤊ 0⤋
it all depends where you are. I suggest you consult a lawyer. Or the consumers agency in your country. If it can be proved that the glass was in the prepared foo before you opened it, you could sue for a substantial sum of money, depending on the country you are in.
2006-09-04 11:38:55 · answer #9 · answered by regis_cabral 4 · 0⤊ 3⤋
If you're a female and have a boyfriend or a husband or a brother, then it was their fault. If not, then I have no idea!
2006-09-04 21:50:12 · answer #10 · answered by sac_baby_girl 3 · 0⤊ 0⤋