I had a spyware.key.key on my computer. I took it to Best Buy to have it removed. They removed the spyware but now my computer takes forever to pull up programs or close screens. And it (the cpu) is always making the noise like it's processing something. It was working fine before I took it there even with the spyware on it. Now it's slow as crap and it has a 3000+ AMD Athlon processor and tons of memory and space. I took it back to them and it ran fast on their system when they plugged it into to their monitor. Then I get it back home and it's still slow. It worked fine before so I know it's not a slow computer. Of course they won't say they did anything to it - they want me to pay them more money to now fix this problem that they created. They are telling me to upgrade the ram or something that makes it faster. Why? It was working fine. I can't stand them.
Can anyone tell me how I can figure out what is making it run so slow? Is there a program.
2006-09-02 01:40:30 · 8 answers · asked by Anonymous in Computers & Internet ➔ Hardware ➔ Desktops
Don't take it back to best buy. That's crappy. do a system restore to the most recent point before you brought it there.
start - all programs - accessories - system tools - system restore
get a spyware remover yourself. check out stopzilla. i believe its like $30 or so, but it's amazing at what it does.
2006-09-02 01:46:44 · answer #1 · answered by scarsoflife8282 4 · 0⤊ 0⤋
Most Likely best buy has installed an Anti Spy program on your system. Check out the bottom left corner of the screens for any new icons or u can right click your mouse over these icons to see what they are about. If you find an Anti spy software then deactivate it temporarily . Deactivate/Close any programs from the bottom left corner that you are not using and watch ur comp zoom up on speed. Alternatively u can increase ur RAM capacity. Thats what Best buy will recommend.
2006-09-02 08:53:36 · answer #2 · answered by brian d 1 · 0⤊ 0⤋
First things first, find out HOW much RAM you originally had. When they tested it again, did they open it up and place something in then take something out again? There is benchmarking software out there for you too use. You can get it for free (in a way). Go to the store and buy an issue of Maximum PC. The CD one not the one without, it'll contain the proper benchmarking software for you to test out your system. As for spyware, you could have done that yourself. Here's how to save yourself the grief and aggravtion from it all again:
Spybot Search and Destroy 1.4
http://www.safer-networking.org
Ad-AwareSE 1.6 Personal
http://www.lavasoft.com
and if you don't have a antivirus software installed on your system:
Avast Home 4.6 (register to receive free updates for a year, loads fast than Norton's crapware)
http://www.avast.com
When downloading these, also download and install the updates BEFORE you run the scans and such.
2006-09-02 09:03:19 · answer #3 · answered by C93 4 · 0⤊ 0⤋
Best Buy is not the best place for repairs. Ram should always be the max possible. Your power source is not adequate at home. If it is plugged into the wall you need the outlet tested. A tool from radio shack is less than ten dollars.
2006-09-02 08:56:25 · answer #4 · answered by Anonymous · 0⤊ 0⤋
They probably added a spyware remover or something. Check out the icons in the system tray (area around the clock).
2006-09-02 08:43:29 · answer #5 · answered by Exhnozoaa 2 · 0⤊ 0⤋
I have to agree with two things others have said:
1. Don't take it back to Best Buy.
2. They probably installed an anti-virus program on your system.
I wish I knew of a good program that would help.
2006-09-02 09:01:51 · answer #6 · answered by imnotlisa 2 · 0⤊ 0⤋
More than anything else I would recommend formatting your hard disk and reinstalling windows. I do it once a month and I find that my system speed almost doubles after every time i format the hard disk and reinstall windows
2006-09-02 09:13:12 · answer #7 · answered by mageshgv 3 · 0⤊ 0⤋
I think you should have one of their technicians make a house call, and see what is happening under actual conditions at your home.
2006-09-02 08:43:46 · answer #8 · answered by WC 7 · 1⤊ 0⤋