Ebay buyer payed for product but not shipping, what to do?

Question

I have two buyers now who purchased products from me in the past week. Both paid for the item and when paying left the defult, local pickup, shipping option as their method of shipment. One buyer lives in MO and the other in GA, I live in Ohio. The purchased items are large signs that are pretty expensive to ship. The buyers have not contacted me about pick up and will not respond to the emails I have sent every day this week. How should I handle this situation?

I attempted to contact them through ebay, every day this week. How long is too long to wait for a response.

Answer 1

I would check with EBay directly to see 1st, if these were actual buyers or spoof/thief buyers; this has happened to me more times then I care to remember on Ebay; Specifically, people get ahold of a Pay Pal acct. and "buy" from you, but are actually not the true card holder! 2nd, if they are "good" buyers, ask what EBay's policy is for holding items; you may be able to charge extra fees for "storage"; send them 1 more email and blind copy yourself telling them if the items aren't picked up by such a date, you will charge $10.00 per day storage fees; of course, if they're spoofers, you'll have to return the money and re-list!

Answer 2

If they're refusing to respond to your emails via email address and eBay emails, the best thing to do is not ship the products, refund their money back into their account and be SURE you have some kind of proof through your bank that their monies were refunded to protect yourself. If they seriously want the items they will contact you and THEN you can calmly say "I tried to get in touch with you with no response because the shipping wasn't paid" (something along those lines). Be professional about it and don't let the try and argue or weasel their way from it. They were the ones in the wrong. If your eBay site says they are responsible for shipping and handling, it's their fault. However, if you have nothing saying the buyer's responsible for ship/handling.. then perhaps go ahead and pay for the shipping (unfortunately meaning you'll be the one loosing money) and go and fix that on your site so the next buyer doesn't misunderstand.
Good luck!

Answer 3

Since "local pickup" is the default option on shipping, they might not have noticed. I've bought many items on ebay and have never seen that. From that distance, doesn't seem likely they're really planning to pick them up at your location. But they should have noticed that there wasn't any shipping amount on their invoice, or inquired about shipping.

Be sure you have copies of your emails to them. If you didn't keep them the first time, send another (probably a good idea anyway) stating that, as you previously notified them, their items are ready for pickup at xxxx location, that if they want them shipped the charges will be an additional $xxxx. The copy of your email might help you if they show negative feedback because items aren't received.

Or hey, maybe they haven't responded because they're on the road driving to Ohio to pick up their signs, and don't have remote access to their emails. ;-}

If you don't hear from them in another week or two, I'd just refund their money - and if you relist on ebay, note in big type that a potential buyer can't miss, that local pickup means they would pick up at your location, to contact you for shipping costs otherwise.

Answer 4

do not deliver, until charge won. I in no way use the labels Ebay want me to print. e book human beings tend to be on the point (it rather is electronics and particular different sections that have extensive issues) so supply them the income of the doubt for the 2d. I even have had human beings be 10 days (that became impressive and with the aid of a bereavemant in a foreign places u . s . a .) yet wait until the top of in the present day, as they could be doing it from artwork, in the previous sending a final and extremely final e mail soliciting for charge. in case you have a low comments you will discover you have extra issues through fact the different end will think of you're new. I actually have a 2d account which I set up for my considerable different, and it became merchandising with the aid of that on the comparable time as my considerable account i found the version in physique of recommendations of the purchasers. The dealing with time is from their element of charge, so even though in the event that they pay in the present day you nonetheless have 3 days to get right down to the placed up workplace, it rather is going to be rather worth getting evidence of postage, yet I take it with a e book you have not made a fat sufficient income to be rather worth sending registered placed up, yet once you're £a million up on what you mandatory to be i could take out the coverage of Registered then you definitely get a signature and no argument over transport it is mandatory.

Answer 5

Contact the seller through ebay. Explain the situation, apologize for the mistake and arrange to pay the rest.

Answer 6

I am not too familiar with Ebay, but is there not a way you can cancel their orders and respond back that the orders were canceled for failure to provide shipping instructions and payment to ship?

Answer 7

If you have the products with you , You are not losing money , give them a few more days to contact you. if they don't contact you, give them their money back because they could decide after all their expenses they don't want the product.