please give your definition of good customer service?

Answer 1

The customer is always right and customer service does everything in their power to rectify the problem.

Answer 2

Good customer service is when a customer feels free to bring whatever complaint they feel justified in making, and walks away feeling better about the company than had things not gone wrong. The standard of a company is how it handles failures of it's goods and services.

Answer 3

Generally speaking, it's best to establish the value of a thing before you name its price. But when a customer asks, "How much?" they want to hear a number. To precede that number with a probing question or a qualifying statement is always a mistake. Honor your customer and earn their trust by giving them a price, then without taking a breath, qualify the price you just gave them. In other words, answer the question as asked. To do anything else will make you seem evasive. Consider the following telephone inquiry to an old-school mobile home salesman:
(ring, ring,) "Gooberman Mobile Homes, this is Ralph."

"How much is the mobile home next to the road?"

"What a good eye you have! That's a Westwind mobile home. It has 6-inch studwalls, woodburning fireplace, wall-to-wall carpeting, color-coordinated draperies, all the major appliances… (The customer, assuming the home must be overpriced, is growing frustrated. Finally he interrupts.)

"How much?"

"Don't you even want to know how it's equipped?"

"First I want to know how much."

"Is price all that matters to you? Because if price is all that matters to you…"
There's very little chance this conversation will turn out well. But if Ralph had answered the customer's question with an immediate price and then - without taking a breath - begun listing all the features that justified that price, he would have greatly increased the likelihood that his customer would have continued listening. And the longer that list of features, the lower the price would seem to fall. Here's how a person trained in New School Selling would have answered:

"Thirty-two thousand, four hundred dollars will deliver that home to any homesite within 100 miles where, at no extra charge, we'll do the complete tie-down, hook up all utilities, install custom skirting and build a custom 12 by 20 foot redwood deck just outside your patio door. That home is built with 6-inch studwalls to make it sturdy, quiet, and energy-efficient, and also includes at no extra charge your choice of hardwood floors or wall-to-wall Monsanto carpeting, a woodburning fireplace, vaulted ceilings with Hunter ceiling fans and Andersen skylights, color-coordinated draperies and Maytag appliances including refrigerator, stove, washer, dryer, dishwasher and garbage disposal. And every room is fully furnished with your choice of fine furnishings by Broyhill, Thomasville, or Bassett. It's really quite a value."

Do you think the customer might have responded differently if that had been Ralph's answer?

Train yourself to respond with a price anytime your customer says the word "how" followed by the word "much." And nothing should ever precede that price.

When a customer on a car lot asks, "How much is this car?" an old-school salesman will say, "It depends on how it's equipped." Or even worse, "Are you interested in it?" (an obvious old-school sales trap.) But a customer-friendly New School salesperson will answer, "Twenty-nine thousand, eight hundred dollars is the fully-loaded price and the base model is twenty-two, six-fifty, but most people choose a model somewhere in between."

Customer is the King in your business

Answer 4

Good customer service to me is having a live person to talk with when I call. I want that person to listen to me and understand my situation. I don't want to be passed from person to person. If there is a problem that cannot be handled, I want my customer service rep to make suggestions as to how to make things right.... such as a refund, credit on my account, etc.

I do not want to talk to a computer. I want a live person. I think that is the most important thing to me.

Answer 5

A gd service would target to constantly improve, and attain the highest customer satisfaction possible. Something that makes customer smile.

Answer 6

Approachable: Greets customer with a smile and is always friendly.
Responsive: listens to, understands and meets the customer's needs
Non-intrusive: does not hassle the customer.
Efficient: sorts out the customer's problem quickly and effectively

Answer 7

These days if customer service was knowledgeable then I would consider that good.

Answer 8

good customer service is when the customer got what he wants plus something more than what he/she expects, like a discount, a courteous smile of thanks, a guaranteed after sale support, and the like.. It may not be a tangable object but would make the customer feel that he dealt it with the right person.

Answer 9

Good Customer Service cannot be determined in generalities - each organisation and each individual within that organisation can (and ought to) give good service to their custmers - it then depends on the nature of their occupation and the duties ascribed to that particular occupation.

Answer 10

Someone who is polite and real. Not someone who has been given a set list of things to say instead someone who knows what they need to do. Polite conversation is nice when there is time, like when your having trouble finding something on the till, or waiting for an answer about something like that. I don't like it when it's all kept clinical. Some humanity is nice.

Note: That proberly made no sense to anyone but me. I know what I mean tho.