2006-08-31 14:37:44 · 9 answers · asked by CherryCola 2 in Computers & Internet ➔ Other - Computers
No, you are not the only one I think that they should have people that at least you can understand and that can understand you, ticks you off don't it?
I like my dell but the customer service and tech problems are a nightmare. It is easier to go on line and explain your problem at least the foreigners can type in english!
2006-08-31 15:03:26 · answer #1 · answered by judy_derr38565 6 · 0⤊ 0⤋
Its called outsourcing and given that wages in India, the Phillipines and China are a lot lower than North America it only stands to reason that companies will move the jobs to those cheaper locations.
2006-08-31 21:51:27 · answer #2 · answered by Dommer 1 · 0⤊ 0⤋
I have even had someone from India call me at 1:00 in the morning to ask me if I still wanted a driver cd that they forgot to send to me. That was the last time I called.
2006-08-31 21:53:53 · answer #3 · answered by Southern Apostolic 6 · 0⤊ 0⤋
God no it makes me mad that when I called and first got the Dell an American helped me out.. but when I needed help I called and got some dude that I couldn't even understand!
2006-08-31 21:50:42 · answer #4 · answered by ooo_sw33t_ooo 2 · 0⤊ 0⤋
They outsource their work to India. Chase Bank does this too. If a newspaper or magazine printed a list of companies that outsource jobs overseas, there would be repercussions.
Keep jobs in America!!
2006-08-31 21:51:59 · answer #5 · answered by Mollie's Daddy 3 · 0⤊ 0⤋
Almost all customer service numbers are based in a diferent country now.
2006-08-31 21:48:57 · answer #6 · answered by archer430 1 · 0⤊ 0⤋
its because the people outside America are more polite, patient, understanding and have a better telephone manner.
2006-08-31 21:58:56 · answer #7 · answered by Bob Bob 5 · 0⤊ 0⤋
nope,,it is cheaper for them to send the call to India then it is to pay an American to do it
2006-08-31 21:54:33 · answer #8 · answered by ? 2 · 0⤊ 0⤋
Would you be liking a slim jim with your slurpee?
2006-08-31 22:12:00 · answer #9 · answered by mr_fixit_11 3 · 0⤊ 0⤋