does anyone - who isnt a shareholder - consider outsourcing to india a good idea?

Question

After a long and frustrating phone call to some indian woman (working on behalf of a major bank), who could barely speak english, and who seemed to have dyslexia when it came to account numbers I had to ask myself, who does this benefit other than the banks shareholders?
it doesnt help me, the customer.
It doesn't help british banking workers, as a whole
Does anyone actually support this travesty?

Answer 1

It's a BAD idea on so many levels !!!!!!!

If there is a major disaster in india (and lets hope that there is not) flood / earthquake etc UK companies could grind to a halt...........

There are customer service issues........

The British public do not like it........

Many of the people they hire DO NOT SPEAK very good English and also are not able to cope with the complexities of the English language EG accents & slang..............

They do not always do what they say they will......

It does take jobs away from the UK...........

ETC ETC ETC

Answer 2

Well, despite the possibility of lower levels of service, with outsourcing some functions to other countries, resources for production of higher value added goods/services are freed. This is especially true given the higher cost of labor in the developed countries. You might get a bad service at times but overall for the larger economy it means healthier companies, more jobs with larger contribution to the nation's economy.
So it does not annoy me if I get a bad service... I keep on complaining and escalating.

Answer 3

I agree. It's so wrong.

I wanted to arrange a withdrawal from my euro account in the UK yesterday, so rather than hold up the queue at the branch counter on one of their busy days, I tried to do it on their Telephone Banking service.

I spoke to 3 different people and waited 15 mins to be told none of them knew if it could be done or how to do it. So I flipped and said that my branch know and do it every couple of weeks, so to ask my branch. I could have driven to my branch and done it myself in that time!

I don't mind where they are of if they have a strong accent but I do expect that they can answer my questions and not jerk me around.

Whats the point I ask you!!!!!!!!!!!!!

Answer 4

I agree its totally wrong - and look at all the fraud going on with foriegners selling bank details - its scary & look at all the uk jobs lost - the sooner banks realise its bad the better

Answer 5

I try not to use any service that has relocated abroad....its time we all started to protest about our poor country being robbed of everything that the greedy government can sell on.