I want to move my current account from Abbey as their call centre is now based in Bangalore and I have had numerous bad experiences with them.
This is my primary driver for moving, as their online service offering is actually very good.
Any advise appreciated...
2006-08-31 05:46:18 · 12 answers · asked by Matt 2 in Business & Finance ➔ Personal Finance
I'd be interested to find out. I work in a UK bank call centre, but my bank also has a centre in Mumbai. Also, some banks may not have their call centres in India, but may have outsourced some processing work there.
One thing I object to about Natwest though is the way they appear to suggest through their advertising that you can speak directly to the branch. Customers may have the branch number, but if the call isn't answered in a certain number of rings (it usually isn't) then the call still goes to a call centre.
The best way to find out from your bank is to ask them directly if any work is undertaken in outsourced centres. Just because you happen to get through to a UK centre, doesn't mean your bank doesn't have one.
I'd love to switch to a bank that doesn't outsource, but unfortunately it is a condition of my employment that I have my current account with my employer :-(
2006-08-31 05:59:03 · answer #1 · answered by local_shop_girl 3 · 1⤊ 0⤋
I telephone bank with the Bank of Scotland (now HBOS) and it is generally Irish people who answer my call (go figure). This account was a Bank of Scotland account first, before Halifax got involved so i'm not sure if there are separate call centres or not.
I'm pretty sure that the Royal Bank of Scotland also has U.K. call centres.
You must guess by now that i'm Scottish, but even if you're not, i've seen plenty of branches of both of these banks all over the U.K.
2006-08-31 15:04:39 · answer #2 · answered by kirstyb_84 1 · 0⤊ 0⤋
Natwest Call Centre
2016-10-02 21:46:37 · answer #3 · answered by ? 4 · 0⤊ 0⤋
This Site Might Help You.
RE:
Which UK banks have UK call centres?
I want to move my current account from Abbey as their call centre is now based in Bangalore and I have had numerous bad experiences with them.
This is my primary driver for moving, as their online service offering is actually very good.
Any advise appreciated...
2015-08-24 00:20:24 · answer #4 · answered by Pincas 1 · 0⤊ 0⤋
Try First Direct (H.S.B.C.), call centre in the UK. Phone ; 08456 100 100 to set up an account,been with them for years and had no problem with them.
2016-03-14 06:57:30 · answer #5 · answered by ? 4 · 0⤊ 0⤋
I used to bank with the Abbey and had exactly the same problems, god knows how they are doing a job where they are handling large sums of money when they can barely speak English! Once I asked for an overdraft and instead of granting the overdraft they lowered it! I now bank with the Natwest who have English call centres and I've had no problems whatsoever.
2006-08-31 05:52:05 · answer #6 · answered by TB 5 · 2⤊ 0⤋
As the three above have stated, Natwest have UK call centres.
However, I have different accounts with different banks - it depends what I am using the account for and who offers me the best deal/service
2006-08-31 05:54:23 · answer #7 · answered by angelina.rose 4 · 0⤊ 0⤋
ive had a few problems with the tsb call centre myself, i couldn't understand a bloody word they were saying , i jusy hung up in the end i was very annoyed and im also considering changing my bank for the same reason so i would be interested to hear which have call centres in the uk.
2006-08-31 05:56:03 · answer #8 · answered by ♥fluffykins_69♥ 5 · 1⤊ 0⤋
Natwest advertise that their call centres are wholely in the UK.
I am with Lloyds TSB and they have just moved their call centre to India and its now awful.
2006-08-31 05:52:01 · answer #9 · answered by Steve C 4 · 2⤊ 0⤋
I thought Abbey were moving their call centres back from India cos of bad customer reports?
2006-08-31 06:09:31 · answer #10 · answered by Truth speaker 2 · 0⤊ 0⤋