After two 3.5 hour half days we are expected to take live calls for credit authorizations. Making credit decisions! Holy crap. I need the money but I am freaking out here. Usually when I go to a customer service job, they have a few weeks of training and you get to listen in on the calls of experienced reps. Not here. And I am the only guy in the training class who speaks decent english and I have to get paired up with a trainee that i cannot understand very well. I'm panicking!
2006-08-30 08:24:31 · 7 answers · asked by cannonball 1 in Business & Finance ➔ Careers & Employment
Note: I don't even know the proper information or rules and regulations on how to make these decisions.
2006-08-30 08:25:18 · update #1
Sounds like a poorly managed company. Find out if there are any employees who've been there for more than a year. If so, ask if they'd be willing to coach or mentor you or, at least, share their notes with you. If there are none, start looking for another job right away.
2006-08-30 08:30:23 · answer #1 · answered by bigbadboss.com 3 · 0⤊ 0⤋
I've worked telemarketing and customer service type jobs, some you start on the phones after hearing one person take one call. Other companies train you for a few weeks at 8 hours a day. Maybe it depends on how difficult the job is, or will be, depends on how big the turnover is, or depends on if the company is saving money by letting it's new hires fumble around. You said you are paired up with a trainee I suspect there either isn't much to learn or something is wrong there. Seems like more and more the trainees have English as a second language, and that's why I stopped doing it (customer service and telemarketing). A word to the wise is: Get a little more education and take a higher position, the type job you want is no longer open to you.
2006-08-30 15:33:07 · answer #2 · answered by sophieb 7 · 0⤊ 0⤋
Sounds like you need to speak with your supervisor. Tell he/she about your apprehensions. Perhaps your supervisor feels giving credit authorizations is no big deal and really easy. Maybe you have a different learning curve than others do. As for your trainee...it seems this person needs assistance in speaking clearly. Several times I have called a customer service number and the person on the other end does not speak clearly/difficult to understand - I just keep asking them to speak slower and clearer. If they become frustrated then I ask to speak to their supervisor.
2006-08-30 15:35:17 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Most companies will pair new hires with experience
employees. It would be a waste of time to do other wise. The codes will probably be written down in
a binder somewhere close by. You'll learn as you go.
Just believe in yourself and remember to be polite
when dealing with the public. I worked for a company
in California who introduced their own store card.
I had 1 days training and then I was on my own.
I ended up asking the credit card company a bunch of questions.
2006-08-30 15:54:05 · answer #4 · answered by Precious Gem 7 · 0⤊ 0⤋
What should you do??? RUN, RUN, RUN!!! Working in customer service is the WORST job EVER!!! It's full of micromangment and working like a slave. After 11 years in service, I will never hold a service postion again. I'm telling you, get out now while you can!
2006-08-30 15:31:08 · answer #5 · answered by bean 4 · 0⤊ 0⤋
You were looking for a job when you found this one.
Go with what you know and relax. If you are wrong but doing it as best you know, they aren't going to take it out of your pay--and if they are, remember the first line of this note.
2006-08-30 15:33:49 · answer #6 · answered by Rabbit 7 · 0⤊ 0⤋
give 100 percent effort and you will be fine
2006-08-30 15:29:45 · answer #7 · answered by vicky l 6 · 0⤊ 0⤋