Stock damage usually comes about directly from foreign suppliers, and also from careless handling by staff at the warehouse and in the shops. I need to find a system whereby these damages occurring at our end are reduced as much as possible! Thank You!!
2006-08-29 20:25:13 · 18 answers · asked by Morgan A 1 in Business & Finance ➔ Small Business
Firstly, I would advise measuring the frequency of damage on a daily basis to spot any trends in particular days or persons working on those days. Assign this metric as the responsibility of ONE person with the personal objective of reducing the instances of damage.
Next I would introduce Standard Operating Procedures (SOP's) to ensure everyone handles stock in exactly the same way (The correct way!).
The best way to instil these things into your staff's daily routines is to introduce a 5S program (Workplace Organisation). This will take away any other contributing factors to the cause of the damage. See the link below to get more information on any of the above mentioned processes.
Regards,
Paul S
2006-08-29 23:04:05 · answer #1 · answered by Paul S 1 · 0⤊ 0⤋
1. Train your staff well
2. Write into their contracts that they must handle stock carefully
3. Train your managers well to look out for it happening.
4. Bring in a "3 strikes" rule. Basically, they will be warned twice for damaging stock and after that they will be fired. Hammer this home by picking out a couple of members of staff that you believe could be the worst offenders...watch them like a hawk and deliver the punishment quickly. If someone is fired within 3 months of the rule coming in, you will notice a quick change.
Be warned though, there is no easy way to do this. Firing staff for the offense is a necessity. You won't make any friends and over the next couple of months you may find that your staff morale drops considerably because of it. It may be a good idea to counter it with something positive for the staff to get involved in - schedule a staff night out that the company will put some money towards. Let it be known that you can be kind and fair if they work well for you.
2006-08-29 21:41:05 · answer #2 · answered by gromitski 5 · 1⤊ 0⤋
Base a portion of compensate on peoples carefull handling of stock (IE spin the negative into a positive) Once people's pockets are involved - the staff will treat your stock like glass. The effect should be net <2% of wages at maximum. That way you won't scare them but the point will be well taken. Supervisors should be required to record breakage, or it will be charged against their wages.
Example:
Everyone is getting a 2% raise to be called "Contingent bonus pay" At the end of each week, employees who have damaged stock will be charged for the breakage up to the raise amount.
2006-08-30 04:16:18 · answer #3 · answered by davidvario 3 · 0⤊ 0⤋
If it's built into their contract then you can make deductions from their wages to cover the loss but this is a reactive rather than proactive way of dealing with this.
You need to reduce, as much as possible, distance and height carriage. Sensible stacking, close at hand for high-turnover stock, training in manual handling techniques (takes all of 15 minutes) and organising their time to allow them to take more care, should do the trick.
2006-08-29 20:36:55 · answer #4 · answered by Anonymous · 0⤊ 0⤋
1) In your job expectations, list a few lines about "treating the store merchandise and property (visuals, displays and fixtures) with respect. If you see violations of proper handling, have a coaching regarding the expectation.
2) Instigate a form of profit sharing and promise a pizza party ( or some other attractive perk) for the department with the least damages, have them compete with each other for excellence.
2006-08-29 20:35:41 · answer #5 · answered by answer annie 5 · 1⤊ 0⤋
introduce a new supervisor job in every needed area, especially dedicated to stock management - give the jobs to shop floor workers - tell them this additional role, gives them more responsibility and a small pay increase - i am sure if you pick the right people they will take great pride in their small promotion and costs will be minimal against the savings on better controlled stock damages
2006-08-29 20:37:23 · answer #6 · answered by geraldine 2 · 1⤊ 0⤋
Its all down to Management - The right supervisors and managers with proper incentives who know their job inside out and are loyal to you should find the solutions at all levels.
2006-08-29 20:43:46 · answer #7 · answered by Barry G 2 · 1⤊ 0⤋
Sack the next person who damages stock then the other staff members might be more carefull
2006-08-29 20:29:52 · answer #8 · answered by Anonymous · 0⤊ 2⤋
Make sure that your staff are motivated and feel valued - that will make them want to do a better job.
Sack those who don't care.
2006-08-29 20:55:32 · answer #9 · answered by Anonymous · 1⤊ 0⤋
Kick the Bums.
2006-08-30 00:47:35 · answer #10 · answered by Anonymous · 0⤊ 0⤋