my computer is only about 8 weeks old and it started to act up, running slow, lost bacground picture for icons, closes programs very slow, and locks up very easy. I called tech support and they checked it out and said that there is a spywear virus in it and they could not remove themselves and that i would have to get a hold of a softwear tech but they will charge me for it, i am even willing to dump everything if that is what it takes,and just start over and reload everything. I need help with this and dont know if that will fix it, any ideas or any help on this will be so great,
2006-08-29 09:51:50 · 11 answers · asked by mike f 1 in Computers & Internet ➔ Security
Google these and download/run them:
Ad-Aware
SpyBot S&D
Make sure the definition files are all up to date before you run them.
2006-08-29 09:54:30 · answer #1 · answered by Koopa 2 · 0⤊ 1⤋
You need two programs (maybe three). The two I recommend are SpyBot Search & Destroy and AdAware.
The can both be found on this page http://www.vermontpcsolutions.com/tools_spyware.html
Download, install and update both programs.
Restart your computer and tap the F8 key on your keyboard as the computer begins to start - this will give you the option of starting in Safe Mode - see more about running a computer in Safe Mode here - http://www.vermontpcsolutions.com/how_to_start_in_safe_mode.html
Run full system scans with both programs, they should be able to find the problems and remove them.
Restart the computer in "normal mode" and see what happens.
The third program which I find helpful is HiJackThis (for advanced user, the is a powerful tool!) and Windows Defender - which can be found here - http://www.vermontpcsolutions.com/tools_spyware.com
. I have used all of these programs on many computers. I have had a 100% success rate on removing spyware/adware and viruses.
I have also found that using MSCONFIG can be very helpful in removing spyware and adware - see more about MSCONFIG here - http://www.vermontpcsolutions.com/how_to_use_msconfig.html
Good Luck!
2006-08-29 11:47:24 · answer #2 · answered by Anonymous · 0⤊ 1⤋
To get rid of Spy Virus, you definitely need the following:
1. Intermute Ad-Subtract Pro
2. Intermute Spam-Subtract Pro
3. Intermute Spy-Subtract Pro
4. McAfee Internet Security Suite
5. McAfee QuickClean
6. Pop-Up Professional Upgrade
2006-08-29 11:19:35 · answer #3 · answered by Louise Smith 7 · 0⤊ 1⤋
1. Spyware? Try adaware(free), spysweep(not free), and Spybot(free)
2. Virus? Delete the files... Let's say the virus is omgomg.exe. Open my computer, search for omg. Search is on the top. Some files may not be able to be deleted, so delete the other ones first. Before deleting, try ctrl, alt, and del. Click on the processes tab. Find the virus file and end it.
3. No success? Find your installation discs and call dell, gateway, or whoever makes you computer and ask them if they know how to reinstall windows.
2006-08-29 10:00:22 · answer #4 · answered by Jeff 4 · 0⤊ 1⤋
Instead of constantly screwing with regedit, which doesn't always work anyway because most virus are smarter than to just let you delete them out of the registry, try avg free. It's a free antivirus program. And it's pretty small, it doesn't use a lot of system resources or totally screw your system up like mcaffee and norton.
2016-03-27 00:27:41 · answer #5 · answered by Anonymous · 0⤊ 0⤋
you need the following tools - spybot - ad-aware - hijack this and cwshredder.
Start with hijack this and post details here but you can go ahead in the meantime and run cwshredder next. Then run spybot, then ad-aware.
Google will find these. If it is really natsy one then it may not allow you to connect to these sites to download the software. If this happens. Post a new question requesting someone to email you the software.
2006-08-29 09:56:11 · answer #6 · answered by doyler78 5 · 0⤊ 1⤋
You need to get yourself a spyware removal tool,
Check out some of the ones listed here they are free and are shown how to use them
http://www.phx-web.co.uk/forum/index.php?board=8.0
2006-08-29 11:49:39 · answer #7 · answered by pringle147963 3 · 0⤊ 0⤋
type in your address bar spyware fighter or even better go to sites like yahoo and they will scan your computer to get rid of the spy virus.
2006-08-29 09:58:07 · answer #8 · answered by Michael F 1 · 0⤊ 1⤋
I highly recommend you download SUPERantispyware. It will remove any and all spyware. It is VERY VERY effective and it is free.
2006-08-29 10:34:05 · answer #9 · answered by Anonymous · 0⤊ 0⤋
Goto www.ewido.net and run the free version to find and remove it.
Here are some of the other free ones I use.
Spybots search and Destroy http://www.download.com/3000-8022-101221...
adaware se> http://www.download.com/ad-aware-se-pers...
http://www.webroot.com/land/freescan.php...
a-squared Free> http://www.emsisoft.com/en/software/free...
http://housecall.antivirus.com/housecall...
http://housecall65.trendmicro.com/......
X -Cleaner Micro Edition scan http://www.spywareguide.com/onlinescan.p...
http://www.kaspersky.com/virusscanner......
http://www.windowsecurity.com/trojanscan...
http://www.bitdefender.com/scan8/ie.html...
http://www.pandasoftware.com/products/ac...
http://www3.ca.com/securityadvisor/virus...
http://www.javacoolsoftware.com/spywareb...
Spywareguard too.
http://www.javacoolsoftware.com/spywareg...
http://www.ewido.net/en/onlinescan/......
2006-08-29 09:57:13 · answer #10 · answered by Anonymous · 0⤊ 1⤋