I went to an ATM today to withdrawal $40.00. The receipt says it dispensed $40.00 but no money came out ! The machine was making a funny noise like it was trying to dispense money but nothing came out. I reported it to the bank and they said they would have to investigate the problem. How can I get my money back?
2006-08-29 09:39:58 · 17 answers · asked by Kimmy 4 in Business & Finance ➔ Other - Business & Finance
1) Go to the bank again and insist that you get a credit or a reasonable deadline for their investigation. The bank has a reconciliation process, whereby they verify the amount of money that should be in the ATM and the amount actually in the machine. They preform this on a daily basis. They should figure out within 24 hours that the machine is $40 over and give you the money.
2) If they do not cooperate, report this to the bank which issued your ATM card. See if they have a dispute process.
3) Report the incident to your state's attorney general and possibly the banking commission. You can also try the Better Business Bureau (www.bbb.org). Hopefully you never reach step three.
I think that you will get your money back after the bank finishes its investigation, but it may take a little follow-up on your side.
2006-08-29 09:52:59 · answer #1 · answered by mr_law_jersey 3 · 0⤊ 0⤋
Contact the card issuer. There is a dispute process they are going to follow for you. Just explain what happened and send them the receipt. You will be very lucky if it is a credit card as they have a dispute process over the phone (I used to work on Capital One dispute department). If it is a debit card you might have to fill out a paper, but it will be easier to prove since most likely the money was never withdrawn.
2006-08-29 09:43:38 · answer #2 · answered by Jessica G 2 · 2⤊ 0⤋
This happened to me. I kept the receipt, and had to spend an hour speaking with various tellers and managers at the bank about the problem. Eventually, they deposited the sum bank in my account. Was it an ATM owned by a reputable bank, or one of the privately-owned ones?
2006-08-29 09:44:18 · answer #3 · answered by Lemuel Parnassus 1 · 0⤊ 0⤋
Go to the bank now. They'll be able to balance the cash in the machine with the transactions. They'll believe you then. OR there are cameras...did you make a lot of foot stomping and forehead slapping signals to show you were frustrated? Surely, they'll believe you then.
2006-08-29 09:43:42 · answer #4 · answered by just browsin 6 · 1⤊ 0⤋
more than likely it just jammed or needed to be refilled. you should get your money back from the bank, although if you went inside when it happened, i am surprised they didn't sort it out quicker. anyway, they have steps they have to take and the machine probably has some recorder on it that will tell them if you did actually try to make that withdrawl or not. gl
2006-08-29 09:43:57 · answer #5 · answered by ? 5 · 0⤊ 0⤋
Call the bank and they'll credit you the money after an investigation. Trust me, this has happened to me. If it's less than $100 they'll just give it to you.
2006-08-29 09:42:51 · answer #6 · answered by Anonymous · 2⤊ 0⤋
Most likely they'll review the surveillance tapes from the time period stamped on your receipt before issuing you the $40.
Did you ask them how long it would take to "investigate the problem" & how they intend to resolve the issue?
2006-08-29 09:44:30 · answer #7 · answered by oaksterdamhippiechick 5 · 0⤊ 0⤋
Call your card 800 no, they will tell you what to do next, or Go to bank next business day. They have their log.. don't worry you will get your money back, unless you fabricated.
2006-08-29 09:44:27 · answer #8 · answered by Khalid.Bin.Walid 2 · 0⤊ 0⤋
Contact the bank asap. When they count the till, and see that it is over, they will know where the cash goes. If you do not contact them, then the tellers will not know and it will simply be an overage.
2006-08-29 09:43:52 · answer #9 · answered by shiningtreasure 2 · 0⤊ 0⤋
when this happened to me, the bank investigated it, then credited my account after a day or two when they found it was true.
2006-08-29 09:42:24 · answer #10 · answered by a_blue_grey_mist 7 · 2⤊ 0⤋