Or do you just make something up to get them off the line. Sometimes supervisors are not very willing to help you. They just want you to handle the issue. They don't want to be bothered. But I hate giving wrong information to the customer. You know?
2006-08-29 08:38:39 · 7 answers · asked by cannonball 1 in Business & Finance ➔ Careers & Employment
Hi there, I work in a call center for booking hotel reservations for trade shows. If I don't know the answer to a question, I ask them if they mind being put on hold while I ask someone for the right answer. =) The customer usually doesn't mind, and would rather be safe than sorry.
2006-08-29 08:44:18 · answer #1 · answered by aloneinga 5 · 0⤊ 0⤋
Be honest. Remember the "service" aspect of customer service. Giving them the wrong information is going to lose a customer.
Be firm with your supervisors, and remind them that you're trying to solve the problem for the customer; it's their job to be "bothered."
2006-08-29 08:45:37 · answer #2 · answered by Anonymous · 0⤊ 0⤋
As a customer, I really prefer if a customer service rep just is honest and says, I don't know the answer to this, but I will find out for you. Nothing is worse (for the company or you) when you give them the wrong info.
2006-08-29 08:42:20 · answer #3 · answered by Practical Suzy 3 · 0⤊ 0⤋
no way, i don't panic..i just ask my supervisor and they are more than happy to help...it is their job as my supervisor to do this...they would (and so would i) much rather wait a minute or two to give out the correct info than just pass on the wrong info.
2006-08-29 08:49:55 · answer #4 · answered by Anna 4 · 0⤊ 0⤋
I don't panic, but I am also not afraid to tell my customers that I don't know something and I will look into it. weather that is putting them on hold for a moment or getting back to them.
2006-08-29 08:41:02 · answer #5 · answered by Crystal A 2 · 0⤊ 0⤋
No I don't panic. Just find somone who knows the answer. Does not necessarily have to be you supervisor. It could be a co-worker.
2006-08-29 09:50:38 · answer #6 · answered by truelynlove225 2 · 0⤊ 0⤋
Yeah I panic but I don't ever want to give anyone false info so I just tell them I will get back to them and let them know.
2006-08-29 08:44:42 · answer #7 · answered by Anonymous · 0⤊ 0⤋