Can having broadband affect your home phones?

Question

Just recently, we are unable to dial out from our home phones without switching them to pulse tone. The line is very faint and echoey. Internet connection is a bit dodgy too. BT say there is nothing wrong with the line.

Any ideas?

We have signal separators attached to each socket.

Answer 1

If your broadband is DSL, it certainly can if your DSL modem fails. Try unplugging your DSL modem from your phone line, and see if that helps. If it does, your DSL modem is the problem.

If your broadband is cable, then it can't affect your phone.

Wait for a day or two and see if the problem fixes itself (maybe it's just a general problem with the phone company).

If it doesn't fix itself, think hard about anything that might have affected the line. Have you been doing any home improvements in the house? Did you get a new phone? Has a neighbor moved in recently? Have you seen a phone truck in the neighborhood? Was there a power outage? etc, etc... Usually, phone lines have problems because of something that changes.

Obviously, BT is wrong, since the line isn't working. Don't let them get away with saying that everything's OK when you know that it's not OK.

Answer 2

Another place to look for problems is if you are using Sky. Since you are clearly on BT's DSL broadband service, you probably do not have Telewest Cable TV. Sky also uses your phone line....for their interaction services. And do make sure each telephone outlet with a line plugged into it has a micro converter or adaptor. BT supplied them when we were with them.

Answer 3

Sometimes we can't connect to the internet if there is a message on BT answer and if we are able to connect, it doesn't stay connected for long.

Check that none of the cables are tight in the the phone box, if your using an extension cable for your phone, check it is ok too.

Make sure that you have a micro filter plugged in. if you using a double adapter, make sure that it is plugged in to the micro filter, not the other way round.

Hope This Helps!

Jay

Answer 4

In a word . . . no. I use Broadband myself at home. I have Verizon Online DSL and it really makes using the Internet lightning fast. The speeds are incredible and it doesn't interfere with your home phones, so you can browse the Web AND talk on the phone at the same time. I live in a big city, so I live near a central Verizon office, so that's why the phone receptions are so damn good.

Answer 5

If you are using DSL and you have a signal separator plugged into the phone line then that might be the issue. The signal separator may not be working well enough.

Answer 6

Nope, I have broadband and never have a problem receiving or dialling while on the net.

Call up the broadband company you are with. Also, BT never always get it right, but do the first thing first, if you are not with BT.

Answer 7

I had this problem! It turned out the extension lead from the socket to the modem had been shut in a door and some internal wires must have been broken. I bought a new extension lead and i haven't had the problem since!

Answer 8

we were having problems with our phone until the cable guy came out and put more than a 2 inch space difference between the cable line and the phone line that ran the length of the house. he said the fact that they were running side by side was causing the problem. no problems since he changed it!

Answer 9

I have broadband,phone and TV through a cable company.BT is absolutely useless and difficult to speak to.Switch to another provider, they're probably cheaper and at least the call centres are based in this country.

Answer 10

Bramhastra is right. There should be an ADSL micro-converter in every socket attached to a phone. It will clean everything up.