Follow up procedures?

Question

I work in a construction office. Recently I was hired for a position that had not existed prior to my employment. My main job duties are Change Orders and Change Order follow up. The project engineer was resonsible for change orders, but was unable to keep up with the change orders after business started picking up. When I took over the Change Orders I discovered that the person before me had fallen months behind and following up was nonexistant.
Please tell me how you have logged your follow ups and tracked change order status. Also I would love to see sample "dialogue" or faxes/letters. How do you push without being too pushy and get results?

Answer 1

Try Microsoft Office website for templates for contacts.