Auto Warranty question?

Question

About a little over two months ago I bought a car through a local big dealership. I have made a payment or two on it and we have not received our warranty papers. I had called about a month ago to let the dealer know and they said it was ok that the warranty company may be slow at getting the paperwork back to us and for us to call. We called and the company said they are sending papers to us and we should receive them in a few weeks. Well I received them a few days ago and the paperwork says the warranty was denied because it says the mileage on the vehicle was over their allotted amount for the particular warranty. I called the dealership and they said they would have to go back and redo the warranty and write it for about 200 miles less then what the vehicle actually had on it at the time of purchase and resubmit it. They also said they may end up having to change the warranty plan if they can't adjust. Can they do that or can I tell them I want my money back if they can't deliver?

I am also adding some additional details. To my knowledge they have already sold my other vehicle that I traded in. Do I have any bargaining power at this point or am I simply at their mercy? I feel that I should either get the warranty I paid for or get the money back, including taxes that were paid on the warranty. Besides warranty direct, who was high, what reputable cheaper companies offer extended GOOD warranties?

Just to add to my previous post and to answer one of the questions asked to me, the car is a Hyundai Santa Fe with 2 years left of factory warranty. The company sells new and used cars. It is one of the bigger car lots and not one of those smaller car lots. In fact they own three or four big car lots in some cities around here.

Answer 1

I agree with Runningman. Most aftermaket Warranties aren't worth the paper they're written on. You miss one oil change and any claim will be denied, even if it's not releted to oil changes. I've dealt with many warranty companies that have denied a transmission repair due to a missed oil change !!! You really have to dot the i's and cross the t's with these warranties. Something else to think about...You still have 2 years of Factory Warrany. Perhaps the cost of the extended warranty is enough to pay for a major repair down the road, should you ever need one !!!

Answer 2

If it was a new car dealer, you've basicly allready won,, they can't really get away with being too shady and know it. The problem they have is that they have to have you sign a new contract,, after they doctor the millage. You don't sign it,, they got no 'out'. you win. Let them know you would like a refund within one week, and if you don't recieve it,, you may make some phone calls. You can also have a lawyer send them a letter to this affect, if they don't return your phone calls or seem unresponsive.




If they cannot deliver Exactly what was written up, ie coverage, price and at the true millage, which should be on the purchase contract, then you are entitled to a FULL refund of the cost and any assosciated cost of the warrenty, period. They are really at your mercy, as you could sue them in small claims court and win easilly,, simply demand a refund,, talk to the owner or the guy that sold you the car,, be friendly but make it clear you want a full refund within 1 week. Most of those warrenty companies are in bad faith, and are only interested in making money off of you and can be hard to collect from,, what kind of car is it and how many miles,, also, was the car purchased from a dealer that sells new cars?

Answer 3

I would say since the warranty company denied the policy on mileage then the dealership is going to re-write the application... This is deceiving the warranty company which would come back to haunt you if you need to file a claim....Since the original was denied I would ask for a refund in CASH or redo the financing on the vehicle to eliminate the cost of the warranty. I wouldn't get in the boat of the dealership that wants to lie to the warranty company. I would then go to my bank after getting the papers on the car and refinance it. Chances are a lower rate and get them away from the car...