I had my car serviced by a dealer (the car was not bought there and is not covered by any warranties) to repair a brake line. The manager said they would replace all brake lines (front and rear) for $450. When I picked up my car, only one line was replaced (the line going from the master cylinder to the hose, where the line then separates for the rear left and rear right). I was not happy, since the Midas shop in town said they would have done replaced all brake lines for $360. I didn't mind the fact that I had paid for dealer-brand service, but what bothered me was the dealer did not do all the work they said they would do. What actions can I take to get a refund, get the job fully done, or something else?
2006-08-28 08:29:21 · 7 answers · asked by Tony K 2 in Cars & Transportation ➔ Maintenance & Repairs
1)Talk to shop manager 1st, see what they do.
2) Write nasty letter to president of the dealership.
3) Get work inspected by 3rd party shop, & get a written report on the work done by the dealership.
4) Keep all documentation from above plus the original work order & invoice & take them to small claims court.
5) In my town the local TV station news department has a consumer help reporter. Go there, businesses that rip people off hate publicity, & usually settle ASAP.
Do the above in numerical order, & stop at whatever stage brings you satisfaction. Research, & make sure you are in the right, always be polite, & don't get angry or threaten when dealing with these people, no matter how frustrated you get, just back off & move to the next step. Good luck!
2006-08-28 08:51:31 · answer #1 · answered by No More 7 · 2⤊ 0⤋
If you have a work order in writing, you can take it to another service center for their mechanic to give you a written estimate of things that need to be done and go back to the original shop or to Small Claims Court.
2006-08-28 08:34:44 · answer #2 · answered by sandra d 2 · 0⤊ 0⤋
Get in touch with the dealers zone headquarter or main office and make a complaint with them. I'd get a written estimate from another garage verifying that the work that you paid for wasn't done, as proof.
2006-08-28 08:39:07 · answer #3 · answered by Anonymous · 0⤊ 0⤋
The Better Business Bureau or the dealership's corporate office.
2006-08-28 08:44:17 · answer #4 · answered by WingNo19 3 · 0⤊ 0⤋
theres nothing YOU can do..thats how dealers run..
next time go to a local garage.
2006-08-28 08:42:51 · answer #5 · answered by mommy2savannah51405 6 · 0⤊ 0⤋
just take it up the tailpipe like everyone else...its more expensive to sue than it is worth.
2006-08-28 08:35:58 · answer #6 · answered by IMP 2 · 0⤊ 1⤋
learn more about your car!its simple,friend!
2006-08-28 08:39:28 · answer #7 · answered by creata 2 · 0⤊ 0⤋