can u use honors points instead of paying for a suite in hampton inns if u r a gold level member?

Question

my wife and i have abridal suite resereved at hampton inns and suites on amelia island.hotel says i cant use points to pay for the room.ima gold level honors member and it says points can be redeemed for free nights.i would have been upgraded anyway to this room-embassy suites in new york did it with absolutely no problem-are they being too restrictive or reading the honors rules wrong?

Answer 1

Hi!
I am a Diamond member,and understand your frustration.Actually,we were going to stay at that hotel at Amelia Island,and found them to be rude,and unaccomodating,and so we ended up at St `Augustine,and it was wonderful.We stayed at the Hilton in the Historic District.Very nice.We also used our points to pay for our week long vacation.What you can do is call the customer service #listed on the site at www.hiltonfamily.com Even though you are staying at a Hampton,Hilton covers them all.I would call and complain.Tell them the occasion,also tell them you are members with other chain hotels,but you chose to stay with them.They will somehow accomodate you.I hope this helps some.All customer service seems to have their own interpretation of the point system.Also,you can ask for the manager of the hotel you are wanting to stay at.