US POSTAL SERVICE ? please help?

Question

I buy an picture in ebay but the usps broke the glass. ibuy it for 95 pluss 25 of shipping and 2.39 of insureance but in the post office they tell me they can give me only 50 dollars but they will have to send a claim if i want all my money is possible that i will get all my money back or only the 50 dollars

Answer 1

If you did not insure it for the full purchase amount, then they can't help you. You have to file a claim to get a 100% refund. That won't include the shipping charges, however, usually.

The $50 is a "settlement" option.

Fee . . . . . . . . Insurance Coverage
$1.35 ................ $0.01 to $50
$2.30 ................ $50.01 to $100
$3.35 ................ $100.01 to $200
$4.40 ................ $200.01 to $300
$5.45 ................ $300.01 to $400
$6.50 ................ $400.01 to $500


$2.30 (not $2.39) covers up to $100
that's the $50 - they try to buy you off for the lowest amount.

Answer 2

MAKE YOUR CLAIM! Tell them your item is RUINED, use photos as proof, and make sure you have your INSURANCE NUMBER in order to make a claim.

FOLLOW UP! Ask the ebay seller to provide you with reference that when the item was shipped, it was protected, well packaged, wrapped, etc...

Don't give up, even if it takes time. When the USPS has to pay out these claims on insurance, they will start to handle the post as they should!

Check out the USPS web-site for THIS PARTICULAR PROBLEM! GOOD LUCK and GOD BLESS!

Answer 3

Here's the form you need to fill out:
http://www.usps.com/forms/_pdf/ps1000.pdf

You should get back the value of the picture.

Good luck!