Help! RAZR Warranty issues, What do I do??

Question

My LCD screen when out on my magenta Razr. My wireless service is through cingular. Customer service mailed me a recon. pink razr and it is the wrong color pink, it is a bubblegum pink instead of a magenta. Cingular didn't send me a battery cover with the phone, so when I put the battery cover on my phone is two tone in the back. I went to the Cingular store to see if I could buy a bubblegum pink battery cover...the salesman told me he couldn't help me and said that my magenta razr is not a color pink that Cingular supports. the bubblegum pink razr is Cingular's pink and Magenta is through T-Mobile. He said that when I send the magenta phone back to Cingular(which is part of the warranty replacement agreement) they will charge my acct. $ 300 becasue I mislead them. I did not mean to mislead them, when I bought the magenta phone on eBay in January I was under the impression that it was the only color pink phone out there beacause I took it to a Cingular store & added insurance

Answer 1

You may have learned an expensive ebay lesson. Call Cingular customer service and talk to them. They may or may not be able to help. Good luck.

Answer 2

you should take it to a dirrect store (not sure what carrier u have) they should be able to do a software flash for free since it's a motorola's fault. On the other hand each phn should have 12 mos manufactory warranty ...as long as the phn does not have water or phizical damage they should automaticly replace ur phn. FYI replacemnts are always refurbished phn (not new) but if ur a verizon customer they will replace it with a new one maybe different make and model brand new (after 3rd replacement )

Good Luck :)

Answer 3

properly what you're able to do is attempt and do a annoying reset on your telephone, warning this would delete all you telephone contacts yet no longer your sim touch, will delete your messages, photos, video clips, sounds, ringtones, and voice sound and could make your telephone like a reset from manufacure click on the MENU flow to SETTINGS SCROLL right down to preliminary SETTINGS flow each and each of how right down to comprehend RESET (PASSWORD must be 12345. OR must be 00000) PLEASE refer on your HAND e book instruction manual THEN click on grasp clean. (PASSWORD must be 12345 OR PASSWORD must be 00000) THEN turn YOU telephone OFF and swap YOUR telephone ON. this ought to artwork through fact it worked FOR ME wish THIS helps