Recently I renewed my 2 years contract with T-mobile. I bought a new phone and paid $150 for it. Two months later the phone wasn't working so I brought it back to T-mobile store. They can't fix it so they said it would have to be sent back and I'd get the same phone but I'd have to keep the old battery and recharger. They said I won't be charged for S/H coz it is still under warranty. Few months later, there was a S/H charge in my bill and they said it is their policy. Yet when I asked them to give me proof of such policy, they are unable to provide it and they won't refund the charge either. What should I do??
2006-08-25 17:32:35 · 3 answers · asked by Anonymous in Consumer Electronics ➔ Cell Phones & Plans
contact your local Better Business Bureau. Maybe they can help.
2006-08-25 17:38:22 · answer #1 · answered by Proud to be an American 4 · 0⤊ 0⤋
In my country there`s a government organization called Customer Protection Agency. If I`d have a problem like yours and wouldn`t be able to solve it in a friendly way I`d go there. They`d investigate and give a GREAT FINE to t-mobile. I`ve had similar situations and as soon as I mentioned Customer Prot. in the store they made all possible to give me what I wanted, just to leave them out.
2006-08-25 22:31:06 · answer #2 · answered by kaszika 3 · 0⤊ 0⤋
we have to see in this way.was the mobile damaged because of mishandling or was it a inherent problem?
if the second cause you can claim damages from the company for deficiency of service and mental agony.just send them a notice and they will fall at your feet/
2006-08-25 17:43:37 · answer #3 · answered by toliagoldstar 2 · 0⤊ 0⤋