I just started a job this week and Im already having doubts about it. See, my problem is is that my boss who is a Loan agent wants me to cold call her current clients to see if there is anything that we can do for them as far as their mortgage or financial needs. My issue is is that I HATE telemarketing and cold calling and thats not something that I want to do to our customers...esp our current customers because I dont want to push them away. What my boss needs is New customers...but all she keeps saying is that she wants to market to her current customers that alreays have a good rate on their home loan. I dont get it. I have even started looking for another job because of this. I am so lost right now I dont know what to do. I DO NOT WANT TO COLD CALL OR TELEMARKET TO OUR CURRENT CUSTOMERS! so, should i look for another job, or what? please tell me what I should do about this situation.
2006-08-25 09:44:04 · 12 answers · asked by Anonymous in Business & Finance ➔ Advertising & Marketing
You should just call a few and see how you feel about it. When you call them be friendly and thank them for their business. If the subject of marketing other services comes up, them then talk about but if it doesn't then don't push. You'll want to get to know the current clients anyway at a new job. This is a good opportunity. After you have called everyone and she keeps telling you to push for more business from current clients then let her know that you are not interested and was looking to make new customers. If she doesn't like that then you should leave.
2006-08-25 09:52:59 · answer #1 · answered by Anonymous · 0⤊ 1⤋
if you are THAT uncomfortable with it, then yes, look for another job. However, you may try changing your perspective about the current situation. Don't look at it as telemarketing - think of it as customer service. Perhaps there is something that your current customers need and your call is just the opportunity they needed to handle the situation. It depends on how badly you want to keep this job. Your boss probably has reasons for having you do what you do. Getting new customers isn't everything in business - retaining the customers you do have is incredibly important because competition is feirce.
If you go at this with an attitude of sincerity in the fact that you truly want to provide excellent service to current customers then they will not feel pressured or pushed away and you may find satisfaction in helping someone.
2006-08-25 16:51:45 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Did you get a job description when you were hired? Did you know telemarketinging was involved? Have you thought about how you can approach your boss with new marketing ideas? If you tell your boss you don't want to telemarket, they may let you go. If that is part of your job, then you better start looking for something else.
2006-08-25 16:52:10 · answer #3 · answered by Shmootsy 2 · 0⤊ 0⤋
If you believe you can get another job in due time, quit. Wouldn't it run you down so much to dread work every day, get there, and then be forced to do something that you don't believe in (and find annoying yourself)? Go for a job which you feel comfortable with... but if it's all you can get, keep it up until it becomes a real problem with you.
Maybe look for other jobs in your spare time while still working at this job... that way, if you find one, you can quit and know you were safe with money (there may even be an overlap period where you're getting two paychecks, if you can manage!).
If you don't find another job soon enough, this way, you'll have a cushion.
Good luck, and I hope I helped!
2006-08-25 16:51:54 · answer #4 · answered by kae 4 · 0⤊ 0⤋
you are probably going through job remorse (similar to buyers remorse). i have been in sales and marketing in some form or another, even automobiles, all my life. i have always made it a point to call my clients back periodically to see how things are going and if they need my help. calling old clients is not cold calling, calling new clients is. these calls your boss wants you to make are an opportunity to build rapport and possibly get some leads. you are green, do what your boss tells you to do. i will take on a green sales person that is willing to learn over a "pro" almost any day. hang in there, listen to your boss and succeed. good luck - oddyerdy
2006-08-25 17:14:47 · answer #5 · answered by oddyerdy 3 · 0⤊ 0⤋
Think about it as relationship management. You know, word of mouth is the cheapest and most effective advertisement. Who else would be telling everyone about what a great company you have but your current customers?
2006-08-25 19:35:50 · answer #6 · answered by Penelope's Mom 3 · 0⤊ 0⤋
I have to agree with you, I would look for a new job. I hate making calls like that too. You could try and tell her how you feel, but I am sure she will just let you go if you do. Good luck!
2006-08-25 16:50:28 · answer #7 · answered by hopetohelpyou 4 · 0⤊ 1⤋
Do your job; that means you do what the boss tells you to do. Otherwise, find a new job, give two weeks notice, and get on with your life.
2006-08-25 16:50:17 · answer #8 · answered by carolewkelly 4 · 1⤊ 0⤋
Honey, this job is not for you..
I don't like cold calling and don't like people who do cold calling either.
Yes, you should quit soon. I have no idea why you are hired or accept the employment the first place!??
2006-08-25 16:52:03 · answer #9 · answered by YourDreamDoc 7 · 0⤊ 0⤋
It's about building relationships. She wants YOU to build a relationship with existing customers so you feel comfortable doing it with new customers.
2006-08-25 16:49:44 · answer #10 · answered by Anonymous · 1⤊ 0⤋