2006-08-25 00:27:49 · 10 answers · asked by kcrudy 2 in Home & Garden ➔ Maintenance & Repairs
1St the customer is cheap
2nd your desperate for money or you wouldn't have done it.
3rd if the customer new what to buy correctly he / she would've done it themselves.
4th you would've said NO then when they screw up it will cost them a new mower.
5th Don't compare this to being GENEROUS you didn't offer them a hand they wanted to control your WAGES and IGNORE the TOOLS you have and the EXPERIENCE you possess.
6th Cheap Customers are not what your in business for and chances are NO one likes a Cheap A%S so they probably don't have many friends if they do and there also cheap you DON'T want them either
7th To many customers ABUSE the customer service relationship between shop owners and themselves.However you should treat them with respect as you would hope they would treat you with the same. respect
I'm not a bitter person i believe in paying someone to do something that i cant. If i don't like to pay for those services I GET A BOOK AND LEARN HOW TO DO IT MYSELF.
Another thing I HATE CHEAP A%S PEOPLE
have a nice day
signed Tim
2006-08-25 06:56:11 · answer #1 · answered by ssshoebox67 3 · 2⤊ 0⤋
Sheesh. Why not?
It should be the customer's perogative to purchase parts at your store or not - if you refuse to install parts that have been purchased somewhere else, you're losing out on the labour costs - and you're also making sure that they're going to remember if you're surly about it. Good business is about customer service and relationships, and if they're not going to come back or recommend their friends...well. On the other hand, is someone is cheerful about it, that's remembered too. If the prst are substandard, say so. If they're not, who cares? Yes, you lost out on the mark up, but you're keeping a customer long term. Small price to pay as it gets more and more competitve out there, and as more and more consumers are getting fed up with poor customer service.
2006-08-25 03:54:55 · answer #2 · answered by ceekryt 3 · 1⤊ 1⤋
Many shops don't make much money of the resale of parts.
Their money is made from labor billed.
One other thing not mentioned is the quality of parts.
Generaly, they will not "like" to put on parts that may be sub standard, or aftermarket. But they will.
These big "box" stores sell aftermarket mower blades that are made overseas. And to be honest....they suck for quality, and usualy don't fit very well.
Air fliters and spark plugs are the same. Many will void the warranty, and not last as long.
Next time you buy parts. Keep them as spares at your house.
2006-08-25 01:25:43 · answer #3 · answered by Mr. KnowItAll 7 · 1⤊ 1⤋
Charge the maximum installlation price. If you charge $75.00 an hour to install parts for example, make a sign that says a minimum of $75.00 will be charged to instal a competitors parts. I have purchased tires from other companies and had my mechanic install them, he charges me his normal $XX.XX per hour but a minimum of one hour.
2006-08-25 00:34:58 · answer #4 · answered by dhebert244 3 · 2⤊ 0⤋
I just did this same thing this week. I took my husband's chain saw to the shop to have it fixed, someone had stripped the adjustment screw. Anyway, I left it at the shop and called my husband to tell him. He started ranting and raving about needing it like yesterday, so I went back and got the saw, bought the parts and brought it home for him to fix. He discovered he couldn't do it to that saw and he had me take it to a different shop. I took the parts with me and they fixed it. It never occurred to me that this was rude and that the place would be loosing money. I am glad you brought this up, because I will not do that again. Honestly, it just never occurred to me.
2006-08-25 00:44:24 · answer #5 · answered by jbpammy004 7 · 1⤊ 1⤋
I would say, that it may be refused, since that is part of their service of providing their own items. But if it's done, and the person installing doesn't mind not having to restock their own items by using the parts provided, then the labor charge will probably be more than it could have been for the time and trouble, to make up for loss in profit in a sale of repair items.
2006-08-25 00:33:26 · answer #6 · answered by Craptacular Wonderment 6 · 0⤊ 4⤋
Charge more for labor & offer no guarantee.
2006-08-25 00:57:09 · answer #7 · answered by palaver 3 · 1⤊ 1⤋
tell them it would void their warranty, then tell em to hit the door.
2006-08-25 00:35:30 · answer #8 · answered by Anonymous · 2⤊ 0⤋
I'd charge them my top shop rate... and HAVE.!
2006-08-25 00:33:44 · answer #9 · answered by Anonymous · 2⤊ 0⤋
screw that, you don't bring your own steak to a restaurant do you?
2006-08-25 00:34:22 · answer #10 · answered by i_go_to_community_college 2 · 2⤊ 0⤋