English Deutsch Français Italiano Español Português 繁體中文 Bahasa Indonesia Tiếng Việt ภาษาไทย
All categories

It's a book about by Jeffery Gitomer. The book is called, Customer satisfaction is worthless Customer Loyalty is Priceless. SHould I write about what I learned from the book or should I write on how I can turn a satified customer into a loyal customer?

2006-08-24 22:15:57 · 4 answers · asked by triedonlyonce 1 in Education & Reference Homework Help

4 answers

People quite often mix up book reports with book reviews. However, what educational sites point to is that "A book review is a description, critical analysis, and an evaluation on the quality, meaning, and significance of a book, not a retelling. It should focus on the book's purpose, content, and authority. A critical book review is not a book report or a summary."
that's from http://www.lavc.edu/Library/bookreview.htm
A book report summarizes the content of a book.
Internet provides with online services that will prepare book reports if you find some difficulties. I personally know that http://www.besttermpaper.com which offers book reports among other papers.

2006-08-25 00:06:06 · answer #1 · answered by Anonymous · 0 0

I would say you're writing more of a book review at this level than a book report. Here's how I would do it:

Title, etc.

Background: Short background on the author, discuss what is the purpose of the book.

Discussion: Identify and explain the main idea or thesis. How does the author support his thesis? Give one or two examples of his advice. Discuss two other ideas of the author in the same way.

Evaluation - 2 or 3 things you found valuable, 2 or 3 criticisms - where he left you hanging, impractical advice, that kind of thing

Conclusion: Summarize the positives and negatives of this book in one or two sentences. Is this a worthwhile book for a salesman to read? Check Amazon now for reader comments and experiences. You could paraphrase or quote one or two of these to wrap up.

2006-08-25 06:03:27 · answer #2 · answered by ? 5 · 0 0

1. Write a small abstract of what the book is about
2. Explain briefly what the author's views are.
3. Make a note of the literary style of the book (the way it is written, is it an essay, has it got humour, is it addressed to the public in an easy to understand way, is it scientific, etc...)
4. Write your own commentary on whether his arguments are satisfactory, whether it is useful, enjoyable, well documented, etc...

2006-08-25 05:24:09 · answer #3 · answered by cpinatsi 7 · 0 0

customer satisfaction is a matter of his personal psychology. u must quote this thing. customer may be satisfied at one ppoint of time and he may be irritated at the other time. also give a note to solve this problem.

2006-08-25 05:22:56 · answer #4 · answered by vishal j 2 · 1 1

fedest.com, questions and answers