Please help !!! Problem with my website, please read....?

Question

Recently, we replied to our customers emails, through our website, which are getting automatically returned (bounce). Sometimes, we get a reply that we have been blocked by the user, although when we inquired from our old clients personally, they say that they have never blocked us ! (we believe them as blocking us is not in their best interest, moreover they are doing business with us since past many years)
We have been using our website to send emails, since past many years to the same customers, without any trouble but now this issue is irritating. What can be wrong ? I'd appreciate if this question is answered by some professional in this field.

Thanks in advance.

Answer 1

I’m not a professional. But just as an idea! May be your web site mail address is interpreted as a spam mail. For example I know that there are some spam filters which can learn how to filter on the fly. May be your messages are getting blocked not by the customers but from their spam guards! I’m not sure about this but just an idea.

Answer 2

You need to get new software that doesn't make you look like a spammer. Also, many ISP's now block users mail for them. They either put it in a Junk Box or just not allow it through. You may need to contact each customer about this so they can put you on their "ok" list.

http://www.emailarms.com/products/advanced_emailer.html

http://www.arialsoftware.com/glp-email-software.html?source=google&topic=email+software&gclid=CM70sK-Y-oYCFQc9Igod6BPeIQ

Answer 3

mabe possible that the system Automatically blocked you for sending out too many e-mails, Showed you as a spammer? Id try switching to a new system, or getting the current ppl that run that one to fix it or else, lol

Answer 4

Are you hosting the server? If so, try resetting or reinstalling the SMTP server.

If not, then contact your host and have them fix it.