2006-08-24 17:00:42 · 4 answers · asked by kee_wah88 1 in Business & Finance ➔ Advertising & Marketing
After being in this indurstry for several years, from the worker-bee level to upper management...and an avid customer...and trying to deal with what I consider to be contagiously bad customer service (as a customer)...what you are trying to do is tough (whether you are a worker or a customer) and it is a tough, but not impossible road to travel.
You have several obstacles to overcome...your own bad days, dealing with customers/servers having bad days (for some everyday is a bad day), your bosses bad days, your co-workers bad days, and those that don't care. But if you are sincere about it...have a positive attitude all around...even when bad things happen...be genuinely polite and courteous...even when everyone us is overly rude...and try to make their day...that works est. A positive comment towards the end of a conversation works wonders. And that is a start.
If you are a customer, try getting the person to be in a good mood by being in a good mood yourself and trying to get them to talk to you...try to make the server feel like they are special...you can get much better service...(this is not always easy). If it is over the top bad (this happens more than I care), get the manager...let them know the problem...but be positive...you get more response...However, for your own safety...if you are at a food establishment...either wait until the end of the meal...or if it is so bad before you get your food (like having to wait an hour)...let them know you are going to leave and why...they will ask you to stay...but you shouldn't (I won't mention what servers/cooks do to foods...the thought of it scares me)...politely tell them if they really want your business back that they will give you a gift certificate for a later date...but because the service is so bad you will go elsewhere tonight. If this is a place you frequent, don't be afraid to ask "not" to be served by that person on return visits...It sends a strong message.
If you get "ok" service...don't promote it by giving 15-20% (or more) to be "nice"...give them 7-12% (many in the industry don't like me saying that...since they want more money...the front line workers really don't make much unless they are good...then they go to high-end places)...If you aren't afraid of confrontation, tell them what they could have done to get a better tip from you (for me it is keeping my glass full and bringing my food out hot...or just being courteous) but if they are "good/great"...I mean above expectations...don't be hesitant to leave a "great" tip...I leave 50%+ tips on reugular occasion (once I even left the amount of the bill...it was that good)...I have even left tips at McD's (give it to that person)...follow up good service with a customer comment card, a personal thank you to the server letting them know what you appreciates, and a stop by the manager with a verbal...and then I go back and ask specifically for them....you would be suprised what happens when you go back...they will remember you...and you will get good customer service. Even if you don't leave a good tip again...thank them personally...
Good luck on your quest...it is a daily challenge. You can't be afraid one way or the other.
2006-08-24 17:43:23 · answer #1 · answered by grinnen30 1 · 0⤊ 0⤋
Research the clients opinion. Send out questionnaire. The customer always knows what best. Then have a discussion about. COURSTEY , HONESTY, KINDNESS always pays!
2006-08-25 00:08:30 · answer #2 · answered by Sharon T 1 · 0⤊ 0⤋
Always treat guests the way you EXPECT to be treated... The best!
2006-08-25 00:03:15 · answer #3 · answered by Myzz Undastood 3 · 0⤊ 0⤋
Whose role ????
2006-08-25 03:05:10 · answer #4 · answered by majorcavalry 4 · 0⤊ 0⤋