Something to think about people call into call centers, and tey are rude and swearing and just going crazy at the representative they are talking to, that person needs to stop and think for one minute, that rep has that persons information, ssn in some cases, address phone number, something may happen whe they push the wrong rep buttons wrong and that rep goes postal, has anyone ever thought of that when you call into places?
2006-08-24 14:04:10 · 10 answers · asked by Quasar1 3 in Social Science ➔ Other - Social Science
well the place i came up with this is i work in a call center,
and i didnt know i was taking a spelling exam
2006-08-24 14:12:33 · update #1
my call center is tech support and mgt falls on the customer its sad
2006-08-24 14:33:32 · update #2
LOL. That is surely something to think about. Thanks for the insight.
2006-08-24 14:10:33 · answer #1 · answered by Hey You 4 · 2⤊ 0⤋
I understood. I was working with a helpdesk before, and felt that every call I picked up was a battle. That's also why, people who used to work in our lines, are the nicest callers. I worked out some thoughts for a while, and it helped.
See, these people called in because they are already facing some problems, and can't move on. They are frustrated about it, and they share it with you, blame it on you, so that they feel better, it's this human thingy again. I will explain that I understand the situation is annoying to them, and I am here to help. But I will tell them off if they get too personal, and make a report about it.
The thing is, you have to confident when you handle their calls, and remember you are even better than them, and you have the solution to their problem, that's why they look for you. They should not be rude because they have to rely on you. Just stay calm, and polite, don't give them a chance to file a complaint on you. You have nothing to lose.
You may be surprise some CEOs behave like that when they call in. If they are rude to you, you have the right to tell them that you are disspointed in their behavior, then make a report right away. If your helpdesk system is good, it has somewhere for you to mark the 'black sheep' and make that person infamous. Some call-ins are just too much to handle somtimes but I believe most management will stand on their employee's side.
2006-08-24 21:26:09 · answer #2 · answered by Pencil 3 · 0⤊ 0⤋
I know exactly how you feel because my son works in a call centre and gets insulted more often than he would would care to be outside the workplace. People become rude because they are sick of waiting for so long before someone picks up the phone, as though it was operators fault!
I never thought about it until he came home and told me about it. I am now a lot more patient than i was because i do know! it's not the person's fault but the company, automated answering services and you name it!
So you do have my sympathy!
2006-08-25 10:12:49 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Life is a spelling exam.
As for your question, unfortunately we can't legislate manners and civility. When you work in a call centre, you talk to them all ... the good, the bad, and the ugly. Try not to respond in kind when people are rude. Sometimes they don't know what the heck to do when you respond with extreme politeness. A lot of the time when people call you they are trying to resolve some conflict with their account, so they start out upset. Kill 'em with kindness, I say.
2006-08-28 08:58:21 · answer #4 · answered by Myrna B 3 · 0⤊ 0⤋
Are you for real? One things for sure you can't spell. When calling a call center to resolve your issues with that company one should keep in mind "you get better results the nicer you are." Jeepers, where do you people come up with some of this stuff?
2006-08-24 21:07:55 · answer #5 · answered by crazycat.lady 2 · 0⤊ 0⤋
The call centers I have spoken with lately have been overseas and do not have a good enough command of he English language to perform nefarious acts with private information.
2006-08-24 21:12:54 · answer #6 · answered by TXChristDem 4 · 0⤊ 0⤋
then they should leave it the answer machine
press 1 for this problem
press 2 for that problem
press 3 for this and that problem.
press 0 for operator, but you have to wait about 1/2 hour...
that will calm down customers!! I guess that is what they are dong now
2006-08-24 21:36:14 · answer #7 · answered by YourDreamDoc 7 · 0⤊ 0⤋
You are so right!!!!People don't always think.
And then there are those,who don't understand, why so many companys, have gone to computers answering the phone.
2006-08-24 21:12:01 · answer #8 · answered by kayboff 7 · 0⤊ 0⤋
Maybe you need to find a different job...
2006-08-24 21:10:34 · answer #9 · answered by ginarene71 5 · 0⤊ 0⤋
"one things"?
Jeepers.
2006-08-24 21:10:08 · answer #10 · answered by Anonymous · 0⤊ 0⤋