How do you get in touch with British Gas? I've been on hold forever!?

Question

I've tried a couple of the numbers on their website and I've been put on hold - for an hour the last time- I've emailed and no response. So was just wondering what is the best way to get in touch with them

Answer 1

by the throat

Answer 2

I've pulled this passage from a wired.com article.
Speed Up a Customer Service Call
1) Get the right number. Go to gethuman.com/uk for a database of customer support lines and tips on navigating each phone tree.
2) Bail out of voice jail. Press Ø repeatedly, or try combinations of Ø, #, and * (ignore the “Invalid entry” responses). Use the option for Spanish, which may yield a bilingual operator. Or call a sales line and ask to be transferred. If you get a voice recognition system, say these helpful words: agent, operator, representative, I don’t know, get human, and help. When all else fails, shout profanity: Some systems rush “angry” callers to an operator.
3) Take names. Once you reach a human, request the rep’s name and operator number “so I can call you back if I get disconnected.”
4) Have pity. Tech support people get screamed at 24/7. If you can make them feel that you’re that one reasonable person they talk to all day, they’ll want to assist you.

Answer 3

Getting in touch with British Gas is like a camel going through the eye of a needle. But you could call them on phone by 8.00 am prompt on 08459555200 (Complaint line) or 08459555404.

Forget about the email they wouldn’t reply.

And be careful when requesting your final bill. Make sure you get the name of the operator and make sure every detail you engage is written down or you may be placed into an impossible spot .

Answer 4

you dont we moved in our house a year and half ago and havent paid a bill since we have been in, have tried contacting the on numerous occasions and been on hold etc. and even when we do get through and think its all sorted a week later we are back to sqaure one, leave it they keep saying they are going to cut us off so we call and try and sort it out they say its there mistake but then we never get a bill and cant seem to give them the money! HA
we have even tried switching to npower but they cant even find out what bg are doing so we still are waiting.
so we are just waiting to see who will sort this out and they can have our money lol

Answer 5

If you find yourself on hold whenever you call try repeatedly pressing the '0' or '#' key on your phone. This confuses the system and before too long you'll be put through to a human and they'll be unable to ignore you any more.

Try it - it works on most telphone holding systems.

Answer 6

Ring them when important event like cup final or important tv programme is on. Because half the nation will be watching tv and probability of getting through will be higher.

Answer 7

My aging babysitter once had a problem. We told our (Conservative) MP, and he was round there the next day, telling them that unless they sorted things out, he would ask a question in the Commons.
That got them moving.

Answer 8

send an e-mail to the director that will get things moving, turst me, i e-mailed the O2 director and my problem was sorted in no time plus i got some extra minutes for free

Answer 9

I had the same problem with BT phone their sales department you will get answered immediatly then tell them what you want it works.

Answer 10

Try 0800 300100 or 0800 0281028.

Freephone numbers that they do not want you to know. At least if they keep you waiting it will not cost you.

Answer 11

yeh kno what you mean.. frigin christmas music while your money goes down a plug hole.. sorry dude but you have to wait, only way out.. then again could write a letter ... O_O.. nah