I post messages on the coustmer service site add but get no reply i fear Ive been burned who do i call...
2006-08-21 09:55:42 · 14 answers · asked by popie630 1 in Computers & Internet ➔ Security
It depends on how you paid - if you sent a money order in the mail, you will have a tracking number. If you paid by Paypal, open a dispute claiming item not received. If you paid by credit card, call your credit card company - it's kind of a long process, but it pays off. First, make sure that you have allowed enough time for the item to arrive - it's embarrassing to make a fuss and then whatever it is shows up the next day!
2006-08-21 10:03:58 · answer #1 · answered by Anonymous · 1⤊ 0⤋
Do they have a customer service phone number? I always like talking to a live person, I always feel like i was heard. If you have gone all the way up the chain of command, and still no success.
Then try outside governing agencies, better business bureau and stuff. Your local one is in the phone book, and they usually are very helpful.
Also might want to try the federal government. They actually have their own national information system.
1-800-FED-INFO
or try their web site:
www.FirstGov.gov
I had a problem a while back. It was probably the most helpful phone call I have ever made. They gave not only names of agencies, addresses, and phone numbers. I got about 15 leads out of that one phone call.
First Gov also had a link to an Internet Crime Complaint Center (I was bored and got the site for you.) It is:
http://www.ic3.gov/
Hope that helps.
Vic
P.S. All that helps if you are from the USA, if you are in another country. It still might help, or your country might have a version of the same.
2006-08-21 17:11:20 · answer #2 · answered by Vic 3 · 1⤊ 0⤋
If you have paid by credit card, dispute the transaction through the bank.
Otherwise, contact BBB (Better Business Bureau) and see if that helps.
Lastly, consider suing them in the Small Claims Court. They can handle cases upto $10,000 without much hassles compared to a regular court.
2006-08-21 17:04:14 · answer #3 · answered by ASV 3 · 0⤊ 0⤋
When you buy online always use a credit card that way you can contest it with them. You get your money back and they get to deal with the credit card company.
You can turn them over to the better business bureau. That is if you know what state they are in.
You can also report them to their internet service provider.
2006-08-21 17:07:22 · answer #4 · answered by n317537 4 · 0⤊ 0⤋
if u paid by credit card/visa contact them and they can refund u.
next thing to do is contact citizens advice or whateva local support u have where u live, they will advise and hopefully that will sort them out.
the credit card company should refund ure money and take on the case of gettin the money back off of them
2006-08-21 17:03:51 · answer #5 · answered by damson 2 · 0⤊ 0⤋
Complain to the Better Business Bureau, and sue if the product is worth it.
2006-08-21 17:02:39 · answer #6 · answered by USAUSAUDA 3 · 0⤊ 0⤋
Either of these act on behalf of the consumer:
Consumer Affairs Department
BBB Online
2006-08-21 17:02:03 · answer #7 · answered by Minina 4 · 0⤊ 0⤋
Did you pay w/ credit card?
Call them and say you never received the merchandise. They can resolve alot of issues.
2006-08-21 17:02:28 · answer #8 · answered by Iridium190 5 · 0⤊ 0⤋
Report them to your credit card company.
2006-08-21 17:04:34 · answer #9 · answered by Anonymous · 0⤊ 0⤋
Live and learn and report the site if they are legit then you can do something.
2006-08-21 17:05:10 · answer #10 · answered by Anonymous · 0⤊ 0⤋