Need to know if this is an accepted practice, and if anyone has documentation to support this, that would be a huge help!
2006-08-21 08:20:40 · 5 answers · asked by karydel 2 in Business & Finance ➔ Careers & Employment
The Call Center that I worked for would only allow employees to read books/magazines or surf the internet BETWEEN calls, not WHILE TAKING calls. Big difference!
2006-08-21 09:09:25 · answer #1 · answered by abilee1017 2 · 0⤊ 0⤋
If there is not a company policy against this, then it is up to the Management. It seems like it would be distracting, but understandably, there will be down time also at the call center. I was a receptionist many moons ago and read at my desk. That is different.
2006-08-21 08:29:26 · answer #2 · answered by educated guess 5 · 0⤊ 0⤋
I used to manage a call center in Dallas, and I would not let my agents read while on the phone. It tends to take attention away from the task.
2006-08-21 08:28:27 · answer #3 · answered by Oh...that dude 2 · 0⤊ 0⤋
Mind on task.
How would you feel if you were talking to someone else, that was chuckling, reading about the misadventures Calvin was getting Hobbes into today?
There's no industry-wide legislation governing things like this, but a diligent employer would quickly shun any such activity.
2006-08-21 08:29:06 · answer #4 · answered by Anonymous · 0⤊ 0⤋
No. The call center I worked in would fire someone for doing that.
2006-08-21 08:27:14 · answer #5 · answered by SuzannE 1 · 0⤊ 0⤋