Do u think companies by outsourcing their call centres acheive their objective of customer satisfaction and customer retention?
2006-08-21 01:40:44 · 14 answers · asked by Jack 1 in Business & Finance ➔ Other - Business & Finance
Objective not........... acheived!!!!!
2006-08-28 08:34:37 · answer #1 · answered by Gninja 4 · 1⤊ 0⤋
Companies with call centres abroad are just interested in saving money and boosting prfits. It has nothing to do with customer satisfaction and retention.
2006-08-21 01:50:17 · answer #2 · answered by L 7 · 0⤊ 0⤋
In a word...NO. They do probably save money on call centers and hopefully reinvest it back into other areas of the business where customer satisfaction was previously low - so not sure about the overall effect, but as far as call center contact goes - it seems a .surefire way to lose customers
2006-08-21 01:46:21 · answer #3 · answered by Anonymous · 0⤊ 0⤋
No, I don't believe that they have reached their objective, firstly you get to speak to someone who apparently has no reasonable understanding of what you are asking.
And also they say they are saving money by outsourcing, why doesn't it come back to the customer, Gas and Electric have just gone up again, Bank Rates are going up, BT always high.
2006-08-21 01:51:12 · answer #4 · answered by spartan74uk 2 · 0⤊ 0⤋
Who are you kidding? Their objective is to reduce costs and increase the bottom line so the executive officers can get their big bonuses. Customer satisfaction has nothing to do with it.
2006-08-21 01:48:23 · answer #5 · answered by rosecitylady 5 · 0⤊ 0⤋
You are ssoooooo funny!
Of course not. And I see companies are now telling customers that their call will be dealt with by a UK call centre.
2006-08-21 01:45:17 · answer #6 · answered by Anonymous · 0⤊ 0⤋
No Very seldom do I find anything but frustration and aggravation with these call centres ,
2006-08-21 08:00:20 · answer #7 · answered by ? 5 · 0⤊ 0⤋
Nnnnnnnnnope!
2006-08-21 01:46:04 · answer #8 · answered by SUPER-GLITCH 6 · 0⤊ 0⤋
They have a more over-riding aim of reducing costs
2006-08-21 03:21:49 · answer #9 · answered by Frank M 3 · 0⤊ 0⤋
thats not the intention.. its money saving/increased share price... and no, it doesnt seem to be working too well, but its like with anything in life.. if you buy crap, you get crap...
2006-08-21 01:47:52 · answer #10 · answered by yeah well 5 · 0⤊ 0⤋
generally, i do not think so.
I think the objective they are meeting is minimal cost.
2006-08-21 01:46:44 · answer #11 · answered by nickipettis 7 · 0⤊ 0⤋