Do tou think call centres based in UK are better equiped at handling the queries to the one based in Asian countries India, Phillipines etc. while serving to the British community
2006-08-21 01:36:10 · 11 answers · asked by Jack 1 in Business & Finance ➔ Other - Business & Finance
No, but atleast if you are talking to someone from the UK................. they can sympathise with you cause they, nine times out of ten have had to put up with the same sh*t!!!!!
2006-08-28 08:32:34 · answer #1 · answered by Gninja 4 · 0⤊ 0⤋
I really don't care where these call centres are, but if they don't know what they're talking about, they might as well be on the moon.
I've once too often got an answer like "We don't have George Street in Edinburgh on our system, are you sure you don't mean Birmingham?" when calling 118118. Sorry, George St. is a major street in Edinburgh. If you can't find it, get another job.
2006-08-21 08:48:26 · answer #2 · answered by k² 6 · 0⤊ 0⤋
Yes because when I have to give my surname I have to spell it, which I need to but if the call centre is not in England I have to re-spell it even 2 or 3 times. It's not as if I don't do the usual i.e. s for sugar etc.
2006-08-21 08:47:25 · answer #3 · answered by LOAJP 3 · 0⤊ 0⤋
I have no problem speaking to anyone from any country, as long as they speak the same language and can actually understand what i am talking about. It's a shame because they get as frustrated as you do! surely you should know about the job that you are doing, that used to be the case anyway!
2006-08-21 08:44:56 · answer #4 · answered by Anonymous · 0⤊ 0⤋
One of the problems with the off-shore call centres is for them to understand your language, especially when you're dealing with technical problems.
And it must be difficult for the call centre staff who have to deal with different accents, from cornish to scottish via Newcastle.
And they keep apologising for nothing..
2006-08-21 08:43:36 · answer #5 · answered by Boris 5 · 0⤊ 0⤋
i am in england so want to speak to some one in this country if i have to ring a call centre. I do not want to speak to bombay about something, to someone who can hardly speak my language.
2006-08-21 08:43:10 · answer #6 · answered by Vix 3 · 0⤊ 0⤋
i dont have anything against foriegn call centres but the people on the phone should speak perfect english... as most people get sick to death repeating themselves trying to spell a simple name
2006-08-21 08:47:44 · answer #7 · answered by Anonymous · 0⤊ 0⤋
Don't care
Do it online
I do like the way foreign operators watch coronation street and are trained to talk about the weather!
2006-08-21 08:43:09 · answer #8 · answered by Anonymous · 0⤊ 0⤋
Neither is "better" It all depends on the personnel and the training that they get. The rest is just location.
2006-08-21 08:42:48 · answer #9 · answered by Adios 5 · 0⤊ 0⤋
obviously if you are serving the british public i would prefer the call centrres to be in britan!
2006-08-21 08:41:52 · answer #10 · answered by Anonymous · 0⤊ 0⤋