anyone knows three important factors required to handle ungry customers on the phone?

Question

in terms of customer service

Answer 1

First, you need to let them vent. Don't try to interrupt them. Let them get it all out.

Second, try to feedback to them what they told you, recognizing the emotions they were expressing at the different complaints.

Third, give them an opportunity to offer a solution that will make them happy after you have gone through hearing them out and thanking them for the opportunity to make it right.

Answer 2

Always be proactive rather than reactive; listen to their concerns and let them know that YOU will personally be handling it. Always tell them that you will immediately begin to resolve the problem, and you will phone them back right away with results. Then DO IT.

Answer 3

I use to either hang up on them or wait until they are done and then say "repeat that again"

I got away with it because I had a good boss but it might not be the same with you.

Answer 4

ungry customers are the worst

Answer 5

1. Active listening
2. Accurately reflect problem back to customer
3. Sincere empathy

Answer 6

be patient -- let them finish their story before you interrupt.
mind your tone of voice. it can mean more than any actual words you say.
don't keep them on the phone for too long. get it resolved in less than 20 minutes, or offer to call them back.

Answer 7

one rule when I did tech support, the angrier and meaner they are, the nicer you act, it really ticks em off alot.

Answer 8

Be empathetic
Listen, listen, listen
Ask, "What can I do to make it right?"