The technition put like 3 different security programs and it said you got trojan horse it says it like 3 times then it closes it says its unable to repair?
2006-08-20 14:46:33 · 9 answers · asked by Anonymous in Computers & Internet ➔ Security
2 reasons. i got a nasty worm/virus overnight btw. just finished cleaning up. consequently did a little research..
1.
there have been several security updates that MS just put out this august. the last a day or so ago. some were problematic and made things worse. hackers apparently have discovered recently the memory/integer overun problems in question and have been exploiting it in a hurry before everybody gets patched up. in fact i got attacked several times doing NOTHING but sitting on the inet. in other words lots of activity and not enough patched machines. It's going to be HELL come monday at the office!. Stay home.
2.
norton just came out with a signature file the 18th. 2 days ago. there may be more for other versions. catching up. JUST Like the other antivirus companies.
here is some info from norton/symatec
http://securityresponse.symantec.com/avcenter/cgi-bin/virauto.cgi?vid=37985
here is some independent background. look at the MORE INFO links at the bottom of the page..
http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9002431
incidentally i configured norton worm protection to block off "windows file sharing" and "netbios-ssn" so i can download my MS security updates in peace.
Treebuey
good luck!!
2006-08-20 15:30:14 · answer #1 · answered by treebuey 2 · 0⤊ 0⤋
Ok here's probably what happened. The tech cleaned the virus using any number of programs. He installed antivirus (or three?) on your PC and thought the problem was resolved. There is one that is real easy to overlook. Its called System Restore. Alot of trojens install in the c:\windows or the c:\windows system32. System restore takes daily snapshots of those directories and sub directories. When a virus is cleaned the anti-virus programs cannot delete the copy of the virus that is stored in the system restore. You pretty much have to turn off system restore, run your anti-virus, clean all viruses, and then turn by on your system restore. Another thing is might be is that the virus was cleaned but it was set to run again on startup. They can be pretty tricky. The best advice I can give you is to make sure that your files and pictures are ALWAYS backed up. Many people loose irreplacable pictures because they never backed them up.
2006-08-20 15:19:32 · answer #2 · answered by Ryan D 1 · 0⤊ 0⤋
You need to go to their website and see what you need to do to get rid of the trojan. If you just click the more information link provided to you you can resolve the problem. Probably you have to go into safe mode and remove a file or line from registry... or if you're too lazy to do it pay someone else, no offense but there's a button that says "more Info" right there and you're not doing yourself justice by ignoring it and asking here.
Another scanner isn't going to be able to fix it if it's in the registry and is rewriting itself on reboot... wow people give some pretty lame advice!
2006-08-20 14:53:43 · answer #3 · answered by Big C 5 · 0⤊ 0⤋
Here is my opinion, Norton blows. Are you running a firewall? If not then that may be your problem not the virus scanning software. But remember to keep your scanning software up-to-date no matter what it is. Because if the program doesn't know a certain virus or trjan exists then it can't clean the file.
2006-08-20 14:55:52 · answer #4 · answered by hamiltenor 1 · 0⤊ 0⤋
call Norton. they could be able of locate the system defects . I genuinely have XP too, yet I genuinely have replaced from Norton to AVG. AVG is way more suitable to Norton, and considering i have had it, I genuinely have had no more beneficial complications. you've a malicious software on your computing device. There are a pair available that disables your protection unit. call norton.
2016-11-05 06:37:48 · answer #5 · answered by garion 4 · 0⤊ 0⤋
My NIS did the same thing... it sucks. So do their ridiculous per-minute fees. Get rid of NIS and stick with basic Nortons AV 2006. I have no idea why, but, it works flawlessly and no trojans ever get by it. Yeah... I'm confused too.
2006-08-20 14:55:50 · answer #6 · answered by Winter Wolf 2 · 0⤊ 0⤋
And don't forget to tell the "technician" about his wonderful computer skills. If it was a reputable tech company like Geek Squad, etc., they probably have at least a 30 day guarantee on their work.
2006-08-20 14:57:01 · answer #7 · answered by Angry C 7 · 0⤊ 0⤋
Try an online scanner like Trend Micro or Panda. They are always up to date.
2006-08-20 14:53:20 · answer #8 · answered by Anonymous · 0⤊ 0⤋
Contact Norton right away!!!
2006-08-20 14:51:04 · answer #9 · answered by Paul 1 · 0⤊ 0⤋