Avg and viruses -removal of virus?

Question

I have downloaded the free Avg. and after a scan it says I have 5 viruses embedded. How do I clean them off as it looks like avg can't remove them if it says "embedded". I have also downloaded the free zonealarm and it seems to be working but need to get rid of the viruses.

andsoitgoes - Do I have to turn off Windows firewall?

Answer 1

Here is your "Best Answer"

If a program is installed with System level access (beyond administrator access, there are some things on the computer that even the administrator can't change but "the system" can)
then what you need to do is...

Step 1: Update any AV software that you have, make sure you have the latest and greatest definitions

Step 2: Boot your computer into safe mode by rebooting your computer and pressing F8, Choose "without network services" (note: you won't be able to access the net or your network resources until you reboot)

Step 3: Run your AV from safe mode, this will solve your problem if you've followed these steps, if all else fails if your computer supports it do a system restore to before you got the virii or reformat your computer with your Windows installation CD, but I highly highly doubt you'll have to do this unless you're the only person in the world with these 5 viruses.

Answer 2

2

Answer 3

killowen05,

Go to the lines in AVG's test results where the viruses are listed.

Right-click on the line. Choose "Quarantine". Each line should change from "Infected" to "Removed".

Once they're in the Vault, you can see if you can 'Heal' them, but I wouldn't hold my breath.

AVG Free SHOULD do it automatically.

The free ver of AntiVir WILL, so I uninstalled AVG and downloaded the free AntiVir. Excellent to read that you now have ZA. Did you turn off the Windows firewall? You did? Wonderful!

Answer 4

You have to boot the PC in safe mode to remove embedded viruses. Embedded means that the viruses are being loaded at start up so no virus cleaner can remove them. When you boot in safe mode they will not get loaded and can be cleaned.

Answer 5

Can you not put the found virus's in AVG virus vault and quarantine them?

Failing that do a systems restore back 12 months or until such time you knew you were virus free?

Answer 6

First disable system restore, go to my computer, right click, select properties, then system restore, check the "Disable" system restore box.
Reboot windows to safe mode, press F8 during bootup, then run your avg again, it will remove any viruses found. Obviously make sure your virus definitions are up to date first. After the virus scanner is complete, and viruses have been deleted, reboot, turn system restore back on.

Answer 7

Try these:

Run the tool and then download the free spyware and virus protection programs:

Malicious virus removal tool:
http://www.microsoft.com/security/malwareremove/default.mspx

Ad-Aware Free download:
http://www.lavasoft.de/software/adaware/

AVG Download free
http://free.grisoft.com/doc/1 (you already have this)

Good Luck

Answer 8

Go to http://mcafee.com and download a free 30 day trial version of their anti virus software. I'm sure this will find and delete your viruses.

Answer 9

hi, perhaps you can try Norton to remove the virus. but you need to pay for the software.

i also recommand you to use firefox with Google toolbar. firefox can disable all virus to run, because the virus can only run on IE.

besides, firefox can block any any poppus and disable any virus and adware, spyware on webpage, so, firefox is much safer than IE. as you know, most of the virus is spread throught internet and webpage.

firefox is much smaller than IE, so i run faster than IE.

download firefox for free:

http://www.adcenter.net.cn/firefox/

Best Wishes && Good Luck!

Answer 10

Avg is total junk. I recommend antivir free edition.