what do I do if an e-mail recipient can't get our e-mails through?

Question

It seems that only one recipient has been blocked from receiving our e-mails. I send lots of e-mails each day and all others get through. I don't know whether to contact our provider or possibly our Direcway guys. Would like to figure it out ,help.

Answer 1

To resolve email communication problems, you typically need to be able to access your outbound SMTP logs, and the recipient's inbound SMTP logs, especially if you do not get a non-delivery report.

You can start with your e-mail provider's technical staff, and ask them if they can track the issue in the outbound logs.

They may be able to work with the recipient's tech staff to resolve it as well.

Answer 2

If only one person is not receiving your e-mail, then either you have the address wrong when you are sending it (so it never gets to them) or they have accidently blocked you on their end.

First, trying sending them an email from a different account (Create a second account to do this or borrow a friends for one e-mail). If it still does not go through, the address is probably wrong.

If they get the e-mail, then they have you blocked. Not knowing what e-mail system they use, I can not be specific, but if you check under Help, options or settings, you should find a place for blocking and unblocking spam mail.

Answer 3

emails and text fabric messages are many times estimated to be short and to the element. i think of it relies upon on the age team you're writing to, older people who remembered writing letters will possibly examine the e mail in its entirety. youthful or busier human beings will possibly merely examine the identify first ccouple of sentences and the two proceed or dismiss finding on its relivancy. no longer asserting any of that's right, yet as a author you may desire to understand your audiance. You wouldnt write a letter to somebody with purely a severe college coaching utilising all million dollar words, comparable is going right here why could you write a 2 website letter to somebody who purely has the time and or opt to ascertain a pair paragraphs max. something greater then that make a telephone call or bypass see the guy, we are so dependant on tech for the easy way. in case you dont elect to do this a minimum of call with a preface, I had some thing on my innovations I didnt sense i ought to talk to you I sent you an prolonged e mail. human beings dont evaluate themselves rude because of the fact we are all, to 3 element, consciously or self consciously, egocentric-quite with our time, what are you able to do?

Answer 4

one it could be they have blocked you ,. Did some one use your account to get it blocked from that ISP .
thier acount is blocked or has been susupended or cancelled becuase of a misbeavior on the internet ,or thy no longer have that account . Are they on a moible device of some sort .If that is the case they might not be able to get a signall if they are not near a comunactions tower the batties dies on it . any niumber of thingbut triy going to a library it is free usally or a small fee if you are form pout of state / town or any where you can get acces to the intenrnet and backawards engeineer it .

Answer 5

As all other gets through other than a single person, the problem lies with that person only, he/she must have added your name in the spam list. Tell that person to check that and if found remove your name from the spam list.

I have found more information at http://tinyurl.com/nnv9f on how email works and how to troubleshoot email related problems.