I signed to a 2 year contract with Sprint. They continually send me bills that are so wrong its funny and I have to fight over the phone with them to get them to correct their errors. Several months ago I heard on a Sprint commercial that their free minutes start at 7:00 pm. I was told when I signed my contract that my free minutes started at 9:00 pm. I called Sprint and they told me that there had been a change and that my free minutes now start at 7:00 pm...soooo I started using my cell phone after 7:00 pm. Last month I got an online statement for $238.00 in charges for being over my minutes!! They are now charging me for calls made before 9:00 pm instead of 7:00! I called them and they flatly refuse to fix this...and I have still not recieved a bill showing the calls that were made to add up to this amount! And if I don't pay up by Sept. 8 my phone will be shut off but I still have no bill! They did say that if I sign up again they will take $100. off my bill. I don't think so!
2006-08-20 01:52:24 · 8 answers · asked by just_me_03246 1 in Business & Finance ➔ Corporations
I looked at your other questions and answers to see if I could determine where you live. It seems you live in Florida. Every state has a 'public utilities commission', in Florida it is called the "Florida Public Service Commission." It is an agency that is set up to protect consumers from wrong-doing by electric, natural gas, telephone & water companies. I would contact them to file a complaint. If they agree with your claim then Sprint would be ordered to make it right with you, or they would be fined. I'll provide you both a phone number and an internet link. Even though the internet may be easier, you might better know if you have a chance if you telephone them, because who knows when you'd get an e-mail answer. Good luck.
2006-08-20 04:07:36 · answer #1 · answered by Doctor ~W. 5 · 1⤊ 0⤋
I think you misunderstood the statements by the Sprint Representative. The "starts at 7PM" now, was probably meant to be for "new contracts". If you have an existing contract, you are bound to the terms of that contract until it ends, unless you are sent a revised contract. So, in the minds of Sprint, there is nothing to FIX, because they billed you accurately according to the terms of the contract.
You can't see the list of your phone calls on their website? I'm not a Sprint subscriber, but I'd imagine there would be a detailed call history available on your account pages on the Sprint website. At least there is on all three of my current phone services.
Call Sprint, and ask where you can find a detailed call history for your account. Then review the history. If the bill is too high to catch up in one month, then ask if it would be possible to split the unexpected charges into two payments.
Good Luck, hopefully they will work with you on this.
2006-08-20 03:56:46 · answer #2 · answered by KansasDragon 5 · 0⤊ 0⤋
When you select your plan it tells you all your options. I've been paying $5 a month to be able to call at 7pm. And now they offer it for free to new customers. Also when you buy a new phone, they extend your contract. But to be honest, I've had great service for the pass 6 yrs. And while I don't always agree with methods of business, I don't have any dropped calls! I would ask for a manager, plead insanity!
2006-08-20 02:36:49 · answer #3 · answered by Anonymous · 0⤊ 0⤋
You can request to speak to a manager, but be forewarned, you may be on hold forever. But one thing I have found to e true is that managers usually have more capabilities in terms of reducing some of those charges and possibly rectifying some of this. Think of it this way, it costs Sprint more money for them to transfer you to a manager, they want to get you off of the phone, and cut costs as swiftly as possible. I'm not sure if there's a person above the 2nd tier, but that's something you should consider if they aren't able to help you. They should be able to furnish proof showing you how they came to their calculations, and of course, always refer to your contract being that that is the document you agreed to. But you should definitely call in and get some answers to see if there was an oversight, and get it resolved. Best of luck.
2006-08-20 05:17:20 · answer #4 · answered by Anonymous · 0⤊ 0⤋
yeah!!! I too believe sprint is full of crap....I signed a two year contract and I had to correct a few errors on their part....but thats not what pissed me off.... I went to pay my final bill which was three dollars $3.00 and some change, and they told me I owed them 358 dollars!! 358.00... long story short, somebody opened an account with my social security number in 2001 and I opened mine in 2004...they never once told me there was another account with my social security number until I went to pay my last bill, now i HAVE TO FILE FRAUD CLAIMS AND i NEED INFO AND PROOF OF WHERE i LIVED IN 2001 AND i DON'T HAVE ANY RECORDS FROM THAT FAR BACK....oops caps , my bad but I am just mad that they never told me about this fraud till it was too late
2006-08-20 02:02:42 · answer #5 · answered by Anonymous · 1⤊ 0⤋
they don't look to be going to win yet they'll be the first of the losers in ordinary words because they'll lose extra. Vote Out All Incumbents in Nov. Any others will be extra constructive than the crews operating issues Now.
2016-11-30 21:05:55 · answer #6 · answered by Anonymous · 0⤊ 0⤋
You're stuck. Ask for a manager.
2006-08-20 01:57:58 · answer #7 · answered by Anonymous · 0⤊ 0⤋
tell them you'll be talking to your lawyers
2006-08-20 01:58:01 · answer #8 · answered by Anonymous · 1⤊ 0⤋