My CD/DVD burner is not working. Any easy things I should check before calling Dell?

Question

I don't want to waste their time if it's something simple.

Answer 1

In troubleshooting, it's easiest to always start from the outside working inward.

In your case, I mean first open up the computer case and make sure all cables are properly attached. Next you'll want to make sure Windows sees the drive under "My Computer". After of which, make sure your drive has the proper drivers installed. This may be helpful if you reinstall the drivers itself (get the drivers from the drive's manufacturer's website or Dell.com)

These are the simplest steps to follow before calling Dell. Another suggested item, that I saw, was to do a system restore. But I would do that only if you're really good with computers. Otherwise I'd call Dell if all else has failed from what you tried from what I stated above.

Answer 2

attempt utilising good manufacturers like moserbaer,sony in case yourpersistent is extra then 3-4 years previous,its lens would be grimy.attempt cleansing it with the aid of a lens purifier(ex:Philips) each and every burning utility makes use of hard disk drive area as cache.Have a minimum of two GB unfastened in any between the partitions. If a number of those do no longer artwork time to decide for procuring!

Answer 3

Reseat the cable connections to it. If that doesn't do it, just call Dell. They'll walk you through their troubleshooting process and ship you a new drive if they can't fix it that way.

Answer 4

is the drive a RW drive? if not, u cannot burn CDs or DVDs.

Answer 5

reboot it to an earlier time when it did work see if anything hapens

Answer 6

call them. they will figure it out much sooner than we will

Answer 7

open it and clean its lens