purchased on eBay,never received it,what can I do?

Question

I left negative comments,she responded calling me a liar and saying she offered me my money back(a lie).She said I was new and didn't know the ropes.We are both in the U.S,she is in Washington and I am in Texas.It has been 22 days now...what is the next step to getting my money back or the product ?

my comments were:
20 days,I paid and have not received my books.
3 emails(no response) several calls.

awesome,yes I paid through pay pal!
thanks...

Answer 1

Contact ebay, and how did you pay? Paypal can get your money back if you paid that way.

There is a link in your "Bought" section of your "my ebay"

In the link there is an arrow. (Just next to the title listing) You can click in there "Report unreceived item" Follow that.

Or in the help section on top, type in "unreceived item" it will tell you where to go.

Good luck, Hon!

Answer 2

File Item Not Received Dispute against that seller

Disputes over items not received or received but significantly not as described can usually be resolved by direct communication between buyers and sellers. eBay provides an online process to help facilitate communication. eBay’s User Agreement state that sellers must deliver the items that buyers purchase from them.

Typically, there are five steps in the Item Not Received or Significantly Not as Described process:

Step 1: The buyer opens a dispute.
Step 2: eBay contacts the seller.
Step 3: The seller responds.
Step 4: The buyer and seller communicate.
Step 5: The dispute is closed.

Step 1: Buyer opens a dispute.
Buyers can open an Item Not Received or Significantly Not As Described dispute between 10 and 60 days after the transaction date (the date when the listing closes and the buyer commits to buying the item and the seller commits to selling it). When opening a dispute, the buyer indicates whether the item was not received or whether it was received but significantly not as described.

Open an Item Not Received or Significantly Not as Described dispute
See all my Item Not Received or Significantly Not as Described disputes
Note: If the item was paid for with PayPal, the buyer will be referred to the PayPal claims process to resolve the dispute.

Step 2: eBay contacts the seller.
Once a dispute is opened, eBay contacts the seller, informing them that the buyer has opened a dispute and encouraging them to communicate with the buyer. Most of the time, this communication leads to resolution before further steps are taken.

Step 3:The seller responds.
The seller is presented with several response options.

I would like to communicate with the buyer. The seller can then post a message for the buyer to review.
In an Item Not Received dispute, the seller can also respond:

Payment has not been received, or has not yet cleared.
I've already shipped the item. If the item has already been shipped, the seller may provide shipping details for the buyer to review.
I'll offer a full refund. The seller can offer to return all the buyer's money.
In an Item Significantly Not as Described dispute, the seller can respond:

I've shipped a replacement item. If the seller has shipped a replacement item, they may provide shipping details for the buyer to review.
I'll offer a refund. The seller can offer a full or partial refund to the buyer to attempt to resolve the dispute.
Step 4: The buyer and seller communicate.
The buyer and seller attempt to resolve the dispute by continuing to communicate directly through eBay's online process.

Learn how to track and manage your eBay transaction problems using the Dispute Console.

Step 5: The dispute is closed.
The buyer has two options to close the dispute:

My concerns have been resolved. With this option, no action is taken against the seller's account and the buyer is not eligible to file a claim under eBay's Standard Purchase Protection Program. A closed dispute cannot be re-opened, so the buyer must be sure that they are entirely satisfied before they decide to close a dispute using this option. For example, if the buyer is offered a full refund by the seller, they should not close the dispute until they have received the full refund.
I feel I have no other option but to escalate this to a claim. When the buyer selects this option, eBay's Trust and Safety team is immediately alerted about the transaction. If warranted, the seller's account may be restricted or suspended. If the buyer closes the dispute with this option and the transaction is eligible, then the buyer may file a claim under eBay's Standard Purchase Protection Program, where they may be reimbursed up to $200 (minus a $25 processing cost).
The buyer can close the dispute at any time if the issue is resolved. The buyer can escalate the dispute to a claim if the seller does not respond within 10 days, or anytime after the seller responds and at least 30 days after the item listing closed.

A dispute can only be open for 90 days after the transaction date. If the buyer has not closed the dispute within 90 days, it will be automatically closed. When a dispute is automatically closed, the seller is not reported to eBay's Trust and Safety team and the buyer is not eligible to submit a claim under eBay's Standard Purchase Protection Program.

http://pages.ebay.com/help/tp/questions/protection-program.html

Answer 3

for the time of a dry patch, my properly meaning associates offered me an inflatable g/pal. She is punctiliously ineffective. after I took her over to fulfill my dad and mom, she merely sat on the table and poked at her food all evening with this really shocked seem on her face. No verbal replace in any respect. won't be able to practice dinner, gained't upward push up and make breakfast and by no skill takes her turn at putting out the garbage. My canine scruffy is so jealous of her too. it is the same ingredient each day. even as i'm at artwork he spends 1/2 the day burying her in the backyard. very last week i got here across her the incorrect way up less than the geraniums such as her mouth completely packed with previous bones from months in the past. And talk about mood. I poke her playfully in the ribs merely once with my carkeys and she chucks a large hissy more effective wholesome. Then to come back at me, she hangs round on the tire fix position for days merely to get a patch pastime and insists each and each of the boys take her around the block for a protection street try formerly she will be able to go back abode. next week after she recovers from her beauty surgical procedure, (burst nipple, do not ask) i'm figuring out to purchase and promoting her in on a cat. a minimum of it is going to post a strive against on the geranium mattress. .

Answer 4

ok, well, new people don't know the ropes, but if what you say is true, then you can report it to ebay, not sure how but you should be able to find it on the sight.

If you used paypal, report it to paypal, and paypal will freeze their account until the issue is resolved.

Answer 5

Did you pay with paypal? If you did you can file a complaint through paypal. If you can prove it, they'll get you your money back.

Answer 6

no idea, doesnt ebay arbitrate or have guarantees against such things?