what is best route to show water co. they caused a leak when turning on the water?

Question

once it was turned off once more, water quit running down sidewalk into street.

Answer 1

Depends on the source of the leak. If the leak occurred on your side of the meter, it's always your responsibility. If the leak occurred on the field side of your meter and there was extensive work involved in turning on your water such as digging or excavation, then you may be able to negotiate some agreement with the water company by citing leak relative to current water company activity.

Answer 2

Well, I've done this sort of thing before, myself. What I did was write a concise description of the situation and the observations, along with measurements and a chronology of events. What really did it, in the end, was that I "used" a witness in my observations and reporting about it, and used the word "we," for the most part. Sincerity and business-like brevity, along with a civil tone, go a long way in this kind of expository writing.

Answer 3

They probably didn't cause the leak but a worn out pipe or ruptured pipe is the culprit.
Unless THEY were digging in the vacenity and damaged the pipes