How to Complain against Cingular...?

Question

I upgraded my phone in April using my company's premier account. At this time...i was told by in fact 2 customer reps.. that because of premier account even though i may sign a contract for 2 years i would be eligible for a phone upgrade every 6 months. This was the only reason why i bought the phone from company's premier website for 75$ instead of buying from amozon for make 50$ deal. So in effect 125$ more...
One of the customer reps. on insisting.. in fact went over the step by step procedure for upgrading my phone 6 months down the line..by selecting a new phone and then when the step for selecting plan comes...to click on upgrade phone only...
After all this... now i am being told that i cannot upgrade my phone for 21 months by one rep, 18 months by another rep and 12 months by another Supervisor.
Is there any step that can be taken for initiating a complain against this.? be it consumer services or legally?
Please let me know. Thanks

Answer 1

unless you have the 6 mo. upgrade in writing you are screwed. Cell phone salespeople are notorious for making promises they cant keep,just to make the sale. In the future read all the contract before signing and get all promises in writing.

Answer 2

I would write to Cingular's consumer affairs department. It is important that when you sign a contract to have the other side stipulate that you can upgrade every 6 months in the contract. Otherwise, you have a very weak case, no matter what someone said.

Answer 3

you need 2 call them every day irate as all hell & scream for a mgr..I worked for Cingular & the only people who get upgrades or credits for incorect charges r those who *****!!!! & the part about the upgrade every 6mos was a sales tactic all the rep who sold u the ph is 3mos of your begining contract & after that your screwed

Answer 4

Dial 611, file a complaint.

visit www.bbb.org and file a grievance. Cingular is a BBB member, so they might actually be able to resolve your complaint.

http://www.atlanta.bbb.org/commonreport.html?compid=1608

The more documentation you have, the better your chances if having the issue resolved. Write down the names of everyone you have talked to, and their responses to your questions, so that when you eventually talk to someone who is of importance and can actually do something, you have everyone's names, their responses, and the run around you've received.

Answer 5

enormously plenty the comparable component exceeded off to me, I called and mentioned i grow to be very displeased with the service and that i needed to terminate my settlement and turn to verizon. A supervisor have been given on the line and civilly asked why, i defined the excellent situtaion for the millionth time and he or she credited my account with the quantity i grow to be owed

Answer 6

just keep calling and complaining. ask for the supervisers and keep escalating. you'll eventually find someone with some compassion and help you.