absence of return policy?

Question

our invoice doesn't have return policy, we have a customer return item that they buy more than 120 days ago, is there any standard/rule if the return policy was missing from our invoice.

Answer 1

The limit should be no more than thirty days, a receipt presented with the goods, the goods to be back in their original packaging, if applicable. 120 days is ridiculous, and why don't you put a return policy in place to avoid further problems?

Answer 2

It depends where your business is located. In California, if no return policy is posted, there is a 7 day window to return items in original condition. Check your state or locality website.

For my store, 7 days is my standard, but for the sake of good customer service, I might offer store credit if the item is in new condition. Of course, it depends what the item is, but 120 days is a long time.

Answer 3

A merchant is generally not obliged to take items back unless they have a posted return policy. And 120 days is ridiculous - notify the sender the item is not accepted for return, and ask them how they want it sent back to them.

If you gave a warranty on the product, and within the warranty period it turned out to be defective, then you have to honor the warranty.