Plumber laughed in my face?

Question

Just had a set of taps put on at home by a call-out plumber, and when I asked how long the work will be guaranteed for, he just laughed and then said, Why? What's going to go wrong?"
Surely this is a sensible question?

Answer 1

Either he is over confident on his capacity.
Or he just do not bother to serve customers.
Whichever is the case - call his superiors to report on his attitude !!
and you do not hear from his superior on the outcome after a day forget the company - they do not " treasure your business" . Go for new company set ups who display " Hunger to grow big". You will get the VIP treatment from them.

Answer 2

Yes it is, make sure the work is guaranteed, it was really a question to ask before getting the work done.

Having said that you do have some protection under "the sale of goods act" which states that the items you by should be fit for purpose and last a resonable time....

Answer 3

normally you get a least a years guarantee but some these days only give three months ,call the firm from whom you hired the plumber ,oh by the way some only guarantee the work not the article

Answer 4

yes, sounds like a very sensible question to me; just the Plumber a bit daft I would say and in which case you are correct in asking that question - good luck and hope your taps don't turn out to be as big a drip as the plumber !!

Answer 5

In the UK, you have a ONE YEAR guarantee by LAW. This is the minimum that any company can offer for NEW goods or the installation of NEW goods - regardless of what rubbish they tell you.

But if they were old taps then the guarantee is just on the workmanship of the installation, NOT the parts.

Answer 6

That saved him from answering your question; in other words he doesn't guarantee his work - find another 'reliable' plumber for the future, preferably by recommendation.

Just had a thought: if you haven't already paid for the work, don't, unless the company gives you a written guarantee!

Answer 7

ya should have replied : "I don't know, you're doing the install, not me right, do you stand behind your work, or are you going to sprout wings, and I'll never see you again, not that I'd ever use you again but, hey, ya never know right" ?
Lately plumbers are my pet peeve, they won't even call people back. Call the BBB and ask them to ask him for the guarantee, the chuckling and snot snorts will end when he opens that letter ! Plumbers, they're the guys that make a six foot hole in the wall, for a six INCH pipe !

Answer 8

Yep! I would have thought this was reasonable to ask.
Now. if you'd been a man, you'd have gotten a straight answer, even to a stupid question.
I took my new car back in to the car showroom and said the brakes squealed when I was in a low gear.
The mechanic asked me if I was sure it was my car's brakes that were squealing and not a car that was passing?
I said , "Oh that must be it, the same wee purple and orange car sits beside me every time I have to shift into 1st or 2nd gear".
There is no way my partner would have been asked that question. So I put in a complaint and got an apology.

Answer 9

no use shutting the stable door after the horse has bolted, however if your plumber is from a reputable company, most firms will give a warranty on work, the manufactures will give a warranty on the product, if you paid by credit card the work will be protected for three month. LF

Answer 10

Oh dear.. best thing to do , is call the company, and say their is water everywhere, ask for a different man, as the last one was sexist, and swore alot. when the doorbell rings, turn the tap on, let iun in, show him the water everywhere, explain your just a stupid woman like the last guy said, mention he laughed at you, when you mentioned any warenty, and ask him how long your warrenty is as you dont want to have to call them out for similar leeks, mention thet your friend, is deputy colums editor at the local rag to.. I would also do all of this with a glass of chardonay in your hand, and wearing a nice dress.