Why do companies hire people that can barely speak english to be in customer phone service?

Question

and the ones who have super thick accents and you can't understand what there saying? does this piss anyone else off?
i've hung up on people because i can't understand them!

i mean shouldn't they at least require there employees to speak clear english?

Answer 1

NOTHING IS WORSE THAN SOME DIRTY S P I C ANSWERING THE PHONE WHEN YOU CALL A COMPANY IN AMERICA!

i mean, i can understand if i call some mexican restaurant or am buying cocaine from some lowlife

but why would a company want them answering phones?

they might as well train monkeys to answer. it would work better.

Answer 2

I refuse to deal with these types of phone calls anymore. With the technology of having caller ID, if I don't recognize the number, I won't answer it and let the call go to the machine. If it was an important call, they would have left a message. I hate the fact that it's OK for these telemarketers to invade my privacy in my own home. If I want to purchase whatever there selling, I will go to the store and get it. I didn't need your product all this time in my life so far and now they tell me I can't live without it. Want to bet. Sometimes when I do answer the phone and it's a telemarketer, they ask if lady of the house at home. I say just a minute please and lay the phone down and forget about it. Time is money to them and I love wasting their time.

Answer 3

This is just a guess-

Telephone customer service does not pay well. Those who work in these jobs may just be starting out. If their English skills are poor, that is probably because they are new to the job and the country and can't find anything else.

If you don't understand them, perhaps asking to speak to a supervisor will result in a better encounter?

Answer 4

Many companies in the US due to rising operating costs, have had to outsource (hire) workers from other countries willing to work at substandard cost. As consumers, the more we demand good service but don't want to pay for quality, the more US companies will continue to hire outside of the United States or use automated services.

Answer 5

It's because large companies are hiring people located in India to answer your call. You are actually calling someone across the globe to find out why Franklin Mint doll is missing her shoes and how can you get a replacement pair. And they do it because instead of paying American workers and supporting Americans these fat cats can pay people 25 cents a day in India.

Answer 6

Those who can't speak English well often work for less money. It is also a good way for a company to claim they don't discriminate racially without putting minorities in better jobs.

Answer 7

Being a call center trainer this is easy to answer. In FL the average Rep has a G.E.D. or maybe a H.S.D. And stays with the company an average of 4 months after a six week training program that costs 3k or more. This same rep costs the company approx $27 per hr after adding in benefits costs,SS,Workman's comp,retirement etc. And the attitude is what can the company do for me ? absenteeism is high and quality is low. In India the average Rep has one or more Degrees, stays with the company for an average of 6 years after training that costs the equivalent of $62. The same rep cost the company the equivalent of $9 per hour adding in the benefits of transportation, food ,lodging,health care and retirement etc(this is over twice the national average for pay).And the attitude of the reps is what can I do for the company. The absentee rate is very low. And quality high. I was sent to train reps in Hyderabad India for a large U.S. company and can assure you that in that center ongoing coaching insured good speech we had more complaints in the US call centers believe it or not.If you owned a company who would you hire?

Answer 8

Highly qualified people aren't lining up to sit in call centers to be verbally abused. Customer service is a hard job with relatively little pay.

Answer 9

Because some consultant has told them that a great way to save money is to offshore their phone support/customer service to India. And they do save a lot of money in the short term, but the long-term damage to their corporate reputation will come back to bite them in the behind.

Ranjit: Hello, lovely customer. Pleasant greetings to you and welcome to Dell Hotline. You are speaking with Bob. How may I help you?
You: ARRRRRGH!

Answer 10

I agree....cheap labor outside of the US. Very irritating. I don't even pick up my telephone any more. I just let my machine handle all calls for me. If I need to call someone back I can. Waste of my time dealing with that. And when I have to call and get that I ask for a supervisor and let them know I cannot understand them.

Answer 11

well usually the people you are speaking to are in countries like India or China. I guess it's cheaper for companies to hire people overseas