how do i handle an anger caller when they insist on talking to the manager and the manager is out of the offic

Answer 1

You'd better ask your boss how to handle that one. The wrong response could get you in trouble.

Until then, just say the manager is unavailable and ask if you can take a message. Listen to the problem, though, just like you would want someone to listen to you if you had a complaint. Just don't offer to solve it.

Answer 2

Common sense. Treat the caller as if they were you. Give them the same respect and consideration of their feelings, as if you were the one in their position. Your tone of voice prevails over a telephone no differently than if they were sitting right there with you. So, handle the call as if they really are sitting right there with you. Leave them feeling that it was just bad timing, calling when the manager happened to be out of the office for a brief amount of time. Don't tell them that, out right. Just apologize for the fact that they called during a rare occasion when the manager is out of the office for a brief period of time. Take their name and number. Ask them if there is a second number they might be able to leave with you, in case something comes up for them and they are not at the first number when your manager calls back. Before they hang up... make sure you have reassured them enough to feel like you really will see to it, personally, to get the message to your manager. This will calm them down. They won't have immediate answers and results for the purpose of their call. But they will feel like they were able to get through to someone who cares enough to do something helpful.

Answer 3

find out from your boss on how you should handle an angry caller. find out from the angry caller if possible, what the problem is, this way when ur boss comes back u will be able to tell ur boss y the person was angry. be as understanding and sympathetic with the angry caller when taking a message as sometimes the angry person may not want to leave a message and just demand to speak to the manager.

Answer 4

Your company should have a policy regarding irate customers/phone calls. One of the priorities should be a manager is available to cover these type of calls. No employee should have to listen to these type of customers.
If your manager is out of the office, then I suggest you go either to another supervisor at that level, or to the next level of management up. If neither is available, then your company doesn't have a very good response policy.
Put the customer on hold, verify unavailability again, and tell the customer you will have the manager call them back. He/she is unavailable on another call. Verify their phone number and the reason for their complaint.
You're not paid enough to listen to rude people.

Answer 5

Tell the caller the truth, that the manager is out of the office. Then take down his name and phone number and tell him you'll pass the info on to your manager. If the guy refuses to hang up, just tell him you have calls backed up, that you'll ask the manager to call him back, tell him to have a nice day and hang up.

Answer 6

Just tell them they had better get their asre down to the office cause there's a queue and by the time they have seen him there won't be much left.

Answer 7

I would ask my manager how he or she wants you to handle that. That way you don't have to worry about an angry customer and an angry manager.

Answer 8

Ask them to leave a number and he/she will call them back, be polite and keep the level of your voice down.