Has anyone filed a complaint with eBay for merchandise not received?

Question

I bid on some items and paid around $140.00 with PayPal. That was almost two months ago and I still have not received the items or even heard from the seller. I tried to file a complaint through PayPal, but it was past the 45 days required. I filed one with eBay last Friday and have heard nothing. Has anyone had their complaint resolved satisfactorily?

Answer 1

I'm sure you've already read this when you filed your dispute but if you read in Step 5 you can escalate it under Ebay's Buyer Protection but seller has up to 10 days to respond to your claim you filed. So it can take awhile sometimes. I have had a successful dispute and in the long run recieved my item.


Step 1: Buyer opens a dispute.
Buyers can open an Item Not Received or Significantly Not As Described dispute between 10 and 60 days after the transaction date (the date when the listing closes and the buyer commits to buying the item and the seller commits to selling it). When opening a dispute, the buyer indicates whether the item was not received or whether it was received but significantly not as described.

Note: If the item was paid for with PayPal, the buyer will be referred to the PayPal claims process to resolve the dispute.

Step 2: eBay contacts the seller.
Once a dispute is opened, eBay contacts the seller, informing them that the buyer has opened a dispute and encouraging them to communicate with the buyer. Most of the time, this communication leads to resolution before further steps are taken.

Step 3:The seller responds.
The seller is presented with several response options.

I would like to communicate with the buyer. The seller can then post a message for the buyer to review.
In an Item Not Received dispute, the seller can also respond:

Payment has not been received, or has not yet cleared.
I've already shipped the item. If the item has already been shipped, the seller may provide shipping details for the buyer to review.
I'll offer a full refund. The seller can offer to return all the buyer's money.
In an Item Significantly Not as Described dispute, the seller can respond:

I've shipped a replacement item. If the seller has shipped a replacement item, they may provide shipping details for the buyer to review.
I'll offer a refund. The seller can offer a full or partial refund to the buyer to attempt to resolve the dispute.
Step 4: The buyer and seller communicate.
The buyer and seller attempt to resolve the dispute by continuing to communicate directly through eBay's online process.

Learn how to track and manage your eBay transaction problems using the Dispute Console.

Step 5: The dispute is closed.
The buyer has two options to close the dispute:

My concerns have been resolved.
With this option, no action is taken against the seller's account and the buyer is not eligible to file a claim under eBay's Standard Purchase Protection Program. A closed dispute cannot be re-opened, so the buyer must be sure that they are entirely satisfied before they decide to close a dispute using this option. For example, if the buyer is offered a full refund by the seller, they should not close the dispute until they have received the full refund.

I feel I have no other option but to escalate this to a claim.
When the buyer selects this option, eBay's Trust and Safety team is immediately alerted about the transaction. If warranted, the seller's account may be restricted or suspended. If the buyer closes the dispute with this option and the transaction is eligible, then the buyer may file a claim under eBay's Standard Purchase Protection Program, where they may be reimbursed up to $200 (minus a $25 processing cost).

The buyer can close the dispute at any time if the issue is resolved. The buyer can escalate the dispute to a claim if the seller does not respond within 10 days, or anytime after the seller responds and at least 30 days after the item listing closed.

A dispute can only be open for 90 days after the transaction date. If the buyer has not closed the dispute within 90 days, it will be automatically closed. When a dispute is automatically closed, the seller is not reported to eBay's Trust and Safety team and the buyer is not eligible to submit a claim under eBay's Standard Purchase Protection Program.

Answer 2

My dad bought some cards for his computer and paid and never received his purchases either. This was over a month ago and still he has not heard back from the seller or Ebay. :( I hope your problem is resolved and I wish you good luck.

Answer 3

The eBay "resolution center" is worthless. I'd have better luck talking to the wall.

You can deal with pay pal, and sometimes you can get a satisfactory result.

If you want more information from people that are in the know, please go to the eBay discussion boards. There you will find a great wealth of knowledge from people that have already traveled the road you're heading down.

Good luck to you.

Answer 4

I have never had it happen tome ,but I have heard from other people that if you past the 45 days you are out of luck.
Ebay has a message board. Go to ebays hom page click on community. You can get a lot of answers there.

Answer 5

You failed to contact the seller before sending cash. You failed to follow pay pal rules by contacting them within 45 days and you no doubt have violated eBay rules as well for complaints.

You got stomped. call the police and file a complaint. Also file a complaint with the FCC.

Answer 6

dear member,

file one with ebay and it should work in conjunction with paypal. in the end buyer's usually win if seller can't prove the item was shipped and received properly.

kind regards,
ben

Answer 7

My sis is still waiting for a response from eBay, that was three weeks ago...This lady claimed she had REAL designer sunglasses, turns out they were FAKE and now nobody wants to help her! Good luck ;-)

Answer 8

eBay is pretty slow sometimes on resolving some issues. You should hear something by the end of the week.

Answer 9

My question is, the place did you get the monitoring counsel that it became into delivered to your address? in case you acquire it from the transport business company, your dispute is with THEM, no longer the broking, or Paypal. detrimental feed returned does not be user-friendly to them, if the shipper lost the kit. if it is the case, then, as you stated, lesson found out, purchase the coverage next time.

Answer 10

No, I have been very lucky, I buy stuff on there all the time, but have never been scammed. Sorry about your experience, hope you get it resolved